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Demonstrated ability to read and interpret documents such as safety rules, operating and maintenance instructions and policy and procedures manuals. Knowledge of and trained in age‑specific categories being served: infant, pediatric, adolescent, adult, geriatric. Knowledge of occupational health and safety, ergonomics, workers’ compensation, and OSHA regulations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Demonstrated ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Demonstrated ability to interact with people at various levels in a courteous, tactful and poised manner.