Utilization Assistant - Acute

University of Rochester; Charleston (WV); On-site; USD 50,000 - 70,000; Full time

Job summary

University of Rochester's Highland Hospital in Charleston, WV is seeking a Utilization Assistant to support utilization review activities, verify benefits, and assist in obtaining coverage for patients. The role involves coordinating with payers and care teams to optimize admission decisions and documentation.

You will interact with patients, families, and providers to ensure timely certification of care, respond to inquiries, and help resolve any insurance or payment issues that arise during

Qualifications

• High School Diploma required.
• Bachelor's degree preferred in social work, behavioral or mental health, or related health field.
• One or more years of direct clinical experience in a psychiatric/mental health setting preferred.

Responsibilities

• Assists the admissions department with pre-certifications of care.
• Performs pre and post admission benefit verification with managed care organizations.
• Reviews medical records for appropriateness of level of care at admission and intervals.
• Conducts interactive reviews with payers to ensure certification of care.
• Maintains accurate documentation and files related to utilization management.
• Coordinates information with the business office to resolve payment problems.
• Attends daily treatment team meetings to discuss patient insurance status and needs.
• Ensures insurance benefits are verified in a timely manner.
• Responds to inquiries from patients, families, and referral sources.
• Researches insurance guidelines and uses admission/continuing stay criteria for coverage.

Skills

Payer communication

Documentation

Clinical experience

Education

High School Diploma

Bachelor's Degree in social work/behavioral or mental health or related health field

Job description

Utilization Assistant - Acute | Highland Hospital | Charleston, West VirginiaAbout the Job:The Utilization Assistant provides support to all utilization review/management activities of the hospital to continuously improve the collection, reimbursement, coordination, and presentation of utilization review information. Works with insurance providers to obtain coverage for patients. Assists in utilization reviews and insurance appeals. Responds to inquiries from patients, their families, and professional referral sources.Roles and Responsibilities:· Assists the admissions department with pre-certifications of care. Performs pre and post admission benefit verification with managed care organizations.· Reviews medical records of patients for appropriateness of level of care at admission and at intervals determined by documentation in medical record.· Conducts interactive and timely reviews with payers to ensure certification of care.· Maintains accurate documentation and files as it relates to utilization management.· Coordinates information and findings with the business office to help recognize or resolve possible payment problems.· Attends daily treatment team to discuss patient needs and ensure that all disciplines are aware of patient insurance status and needs.· Ensure that insurance benefits are verified in a timely manner.· Communicates any UR or Quality issues as noted in the chart to supervisor immediately to ensure timely resolution of problems.· Responds to telephone and Internet inquires.· Researches insurance company guidelines and uses admission and continuing stay criteria for coverage.· High School Diploma Required, Bachelor’s Degree in social work, behavioral or mental health, or other related health field preferred.· One or more years of direct clinical experience in a psychiatric or mental health setting preferred.Why Highland Hospital?Highland Hospital offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Highland Hospital is an EOE.Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.