Utility Universal Banker

Business First Bank; Port Allen (LA); On-site; USD 32,000 - 45,000; Full time

Job summary

b1BANK is seeking a Utility Universal Banker to provide high-quality customer service, process transactions, and assess needs for new accounts across multiple locations in Louisiana. You will work to build lasting relationships, support sales goals, and collaborate with banking center staff to ensure excellent service.

The role requires a minimum of 2 years of personal banking or teller experience, strong communication, and a proactive approach to problem solving.

Qualifications

• Two years of prior personal banking or teller experience with emphasis on customer service.
• Strong verbal and written communication skills.
• Ability to build relationships and work in a team environment.

Responsibilities

• Serve as the first point of contact for customers, addressing needs and opportunities.
• Process transactions and perform needs assessments to support sales goals.
• Assist with new account openings and cross-sell bank products to customers.

Skills

Customer service

Relationship building

Communication

Teamwork

Education

High School Diploma or GED

Tools

Banking software

teller systems

Job description

The Utility Universal Banker provides high-quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account opening. The candidate must be enthusiastic about developing and maintaining relationships with customers in order to achieve banking center and individual sales goals and objectives. This position requires working at multiple locations.

Specific Job Duties

• Acts as the customers' first point of contact with the Bank, by serving the customers' total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the banking center.
• Responsible for a broad range of basic to moderate activities in the banking center including:
  • transaction processing,
  • new account sales,
  • customer service,
  • referral generation.

• Supports the Banks' sales objectives and campaigns by selling and cross-selling Bank products in order to expand and maintain existing relations while processing transactions.
• Assists the banking center management with day-to-day transactions, including but not limited to:
  • approving transactions,
  • preparing reports,
  • researching and resolving issues as well as responding to all customer inquiries.
• Complies with Bank policy and follows procedures to include state and federal banking regulations.
• Maintains knowledge of all internal security policies and procedures.
• Maintains client confidentiality and ensures top level client service in handling all transactions professionally.

Job Requirements

• High School Diploma or GED.
• Must have a minimum of 2 years of prior personal banking or teller experience with major emphasis on customer service.
• Understands basic knowledge of bank deposits, lending products, credit products, and services to open accounts or refer customer to specialists in other departments.
• Excellent customer service skills that include above average verbal and written communication.
• Relationship building, collaboration and teamwork.
• Problem solving skills.
• Teller and systems training and new account opening.

b1BANK is an Equal Opportunity Employer.