Utility Technician

American Water; Bushkill Township (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

American Water currently seeks three Utility Technician candidates to perform field service duties in installation, maintenance, and repair of water distribution systems. You will operate vehicles and equipment, excavate, install piping, read meters, and document field data in line with company procedures.

The role requires basic knowledge of water systems, safety practices, and strong communication to resolve customer issues and coordinate with operations teams.

Qualifications

• Must understand water distribution components, including mains, valves and meters.
• Knowledge of safety practices for field operations and PPE requirements.
• Basic mechanical/electrical knowledge and ability to operate basic field equipment.

Responsibilities

• Drive and operate company vehicles and field equipment as needed.
• Excavate and install service piping, valves, hydrants, and related infrastructure.
• Read meters and record readings for accurate billing within schedules.

Skills

Water system basics

Field safety practices

Equipment operation

Reading maps

Data logging basics

Team collaboration

Communication skills

Education

High School Diploma

Technical school coursework

Job description

We are currently hiring for three (3) Utility Technician positions. Candidates will be considered for one of the following schedules based on business needs and availability:

• Thursday: 8:00 AM - 4:30 PM
• Friday: 8:00 AM - 4:30 PM
• Saturday: 7:00 AM - 3:30 PM
• Sunday: 7:00 AM - 3:30 PM

Position 3: Standard Weekday Schedule

• Monday through Friday: 8:00 AM - 4:30 PM

Primary Role

The Utility Technician is responsible for performing field service duties and a variety of manual, technical, and operational tasks related to installation, maintenance, and repair of water distribution systems.

Key Accountabilities

• Drive and operate company vehicles and equipment, including dump truck, backhoe and other equipment required to perform field service duties; operate various hand and power tools.
• Break asphalt and concrete using pneumatic tools; excavate valves and curb boxes with hand tools; and position pipes, valves, fittings, and related infrastructure.
• Tap into pressurized water mains, install repair clamps, flare and connect service piping, and operate valves, hydrants, and related appurtenances.
• Operate pneumatic and/or hydraulic boring equipment for line installation and repair activities.
• Accurately complete and maintain forms, sketches, field notes, and documentation using maps and system records.
• Read meters as required by daily schedules. Perform work in meter boxes, confined spaces, trenches, and excavations.
• Obtain and record water meter readings in the company’s service area to ensure accurate billing of customers’ accounts within established timeframes.
• Accurately measure pressure and flow at meter to detect leaks.
• Perform service turn-ons, turn-offs, and other customer-facing operational tasks in accordance with company procedures.
• Investigate and resolve customer service issues, providing professional communication and timely response.
• All other duties as assigned.

Knowledge/Skills

• Ability to learn and understand water distribution system components, including mains, service lines, valves, hydrants, meters, and related appurtenances.
• Ability to learn and understand safe work practices applicable to field operations, including PPE requirements, traffic control, trenching and excavation hazards, confined space awareness, and equipment safety.
• Basic familiarity with mechanical equipment used in field service activities, including valves, meters, hand and power tools, and construction equipment.
• Awareness of emergency response procedures related to field operations and the importance of timely reporting and escalation.
• Ability to perform basic measurements and calculations and accurately record field data with attention to detail.
• Effective verbal and written communication skills, including the ability to clearly report equipment issues, safety concerns, and customer service matters.
• Ability to work collaboratively with operations, maintenance personnel, supervisors, and external contractors.
• Ability to read and interpret basic maps, plans, and utility drawings.
• Basic understanding of piping systems and mechanical principles related to water distribution work, with awareness of electrical safety practices.
• Basic computer proficiency, including use of mobile devices and software for work orders, meter reading, and field documentation.
• Ability to follow established procedures and elevate abnormal conditions or emergencies according to company protocols.

Experience/Education

• High School Diploma or equivalent.
• Technical school coursework in industrial maintenance, mechanical systems, electrical systems, or a related field preferred.
• 0-2 years’ experience in mechanical, industrial, environmental, or utility work.
• Prior water or wastewater treatment experience is desirable.

Travel Requirements

Local travel to various worksites

Certifications & Licenses

• License requirements vary by state. Candidate must obtain license within designated timeframe.
• Valid Driver’s License and ability to pass motor vehicle background check.
• DOT Medical Card or the ability to obtain.
• Work performed in both indoor and outdoor environments, including exposure to chemicals, odors, noise, and varying weather conditions.
• Potential exposure to dust, pollen, chemicals, and sewage.
• The ability to wear appropriate personal protective equipment is required.
• May be required to work in buildings, in pits, manholes, on scaffoldings or in confined spaces.
• May be exposed to possible operations hazards including fumes and caustic chemicals, heavy machinery, high pressure, slippery surfaces, water/wastewater hazards and electrical equipment.
• Must be able to perform essential functions and meet the physical requirements of the position including ability to stand, climb stairs, and/ or walk and/or sit for long periods of time.
• Ability to safely lift, carry, push, pull, and move tools, equipment, and materials up to 80 lbs. as required.
• Involves crouching, stooping, and kneeling for extended or repeated periods.
• Must be able to safely drive a company vehicle for extended or intermittent periods in varying conditions.
• Frequently enters and exits vehicles.
• Overtime, rotating shifts, weekends, holidays, and/or on-call assignments required depending on operational needs.