Utility Operations Systems Coordinator

Peoples Gas System; Tampa (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Performance bonus

Comprehensive health coverage

401(k) and pension plan

Tuition reimbursement and professional

Paid time off and company holidays

Job summary

Peoples Gas System is seeking an Enterprise Operations Coordinator in Florida, Tampa, to support training and adoption of operational technologies across field and office environments.

You will partner with Operations, IT, and business leaders to drive technology-driven improvements, with emphasis on change management, process standardization, and user adoption. This role requires strong communication and organizational skills.

Qualifications

• Deliver and support training programs for operational technologies and business systems in both classroom and field environments
• Coach and support employees in the adoption and effective use of business systems and operational processes
• Assist with implementation and continuous improvement of strategic technology initiatives
• Partner with Operations, Training, IT, and business leaders to drive successful adoption of enterprise systems
• Support incident management, issue resolution, and enhancement requests related to operational systems
• Analyze business processes and identify opportunities to improve efficiency, standardization, and user experience
• Coordinate cross-functional communication, reporting, and training efforts
• Ensure compliance with regulatory requirements, company policies, and operational standards
• Assist with organizational change management activities related to technology deployments and process improvements
• Build relationships across departments to ensure operational needs are effectively supported

Responsibilities

• Deliver and support training programs for operational technologies and business systems in both classroom and field environments
• Coach and support employees in the adoption and effective use of business systems and operational processes
• Assist with implementation and continuous improvement of strategic technology initiatives
• Partner with Operations, Training, IT, and business leaders to drive successful adoption of enterprise systems
• Support incident management, issue resolution, and enhancement requests related to operational systems
• Analyze business processes and identify opportunities to improve efficiency, standardization, and user experience
• Coordinate cross-functional communication, reporting, and training efforts
• Ensure compliance with regulatory requirements, company policies, and operational standards
• Assist with organizational change management activities related to technology deployments and process improvements
• Build relationships across departments to ensure operational needs are effectively supported

Skills

5+ years experience

Strong communication

Training & coaching

Cross-functional collaboration

Education

High School Diploma or GED

Associate's or Bachelor's degree in Business/Engineering/Technology/Communications/Human Resources

Tools

SAP S/4HANA EAM

Asset Manager

Field Service Manager

Job description

Title: Utility Operations Systems Coordinator

Company: Peoples Gas System

State and City: Florida - Tampa

Shift: 8 Hr. X 5 Days

WHO WE ARE

Peoples Gas System is the fastest-growing natural gas utility in the Southeast, delivering safe, reliable, and innovative energy solutions to customers across Florida. We foster a culture centered on safety, operational excellence, innovation, and teamwork while providing meaningful career opportunities for employees to grow and succeed.

HOW WILL YOU HELP DRIVE THE FUTURE OF NATURAL GAS?

As an Enterprise Operations Coordinator you will play a key role in supporting the systems, technology platforms, and operational processes that power our field operations. You will partner with operational leaders, technical teams, and business stakeholders to improve performance, drive technology adoption, deliver training, and support continuous improvement initiatives throughout the organization.

This role is ideal for someone who enjoys solving business challenges through technology, collaborating across teams, and helping employees adopt new tools and processes that improve operational effectiveness.

WHAT YOU NEED TO SUCCEED

Required

• High School Diploma or GED
• Five (5) years of experience supporting business systems, operational technologies, process improvement initiatives, or complex operational environments
• Experience training users, supporting technology implementations, or coordinating operational programs
• Strong communication, organizational, and problem-solving skills
• Ability to work effectively with employees, leaders, vendors, and technical teams

Preferred

• Associate's or Bachelor's degree in Business, Engineering, Technology, Communications, Human Resources, or related field
• Experience within the utility, energy, construction, or industrial sectors
• Experience with asset management, work management, or enterprise business systems
• Familiarity with SAP S/4HANA EAM, Asset Manager, Field Service Manager, or similar platforms
• Knowledge of project management, business process improvement, and change management principles

PRIMARY DUTIES & RESPONSIBILITIES

• Deliver and support training programs for operational technologies and business systems in both classroom and field environments
• Coach and support employees in the adoption and effective use of business systems and operational processes
• Assist with implementation and continuous improvement of strategic technology initiatives
• Partner with Operations, Training, IT, and business leaders to drive successful adoption of enterprise systems
• Support incident management, issue resolution, and enhancement requests related to operational systems
• Analyze business processes and identify opportunities to improve efficiency, standardization, and user experience
• Coordinate cross-functional communication, reporting, and training efforts
• Ensure compliance with regulatory requirements, company policies, and operational standards
• Assist with organizational change management activities related to technology deployments and process improvements
• Build relationships across departments to ensure operational needs are effectively supported

WHAT WILL GIVE YOU A COMPETITIVE EDGE?

• Experience supporting field employees and operational work groups
• Ability to translate technical information into practical business solutions
• Strong facilitation and presentation skills
• Experience leading training programs or system implementations
• Knowledge of utility operations, asset management, or work management systems
• Demonstrated success driving process improvements and technology adoption

WHO WILL BE A PART OF YOUR TEAM?

You will work closely with leaders and team members across:

• Gas Operations
• Gas Delivery
• Engineering
• Construction
• Gas Control
• Customer Service
• Information Technology
• Technical Training
• Regulatory & Compliance
• Business Strategy and Support Functions

You'll also collaborate with external vendors, technology partners, contractors, and industry representatives.

HOW YOU'LL CONTRIBUTE

• Build Strong Collaborative Relationships
• Cultivate Innovation and Embrace Change
• Drive Operational Excellence for Customers
• Take Ownership and Act with Integrity
• Think Strategically and Exercise Sound Judgment

WHERE AND HOW YOU WILL WORK

• Primarily office-based with regular field interaction
• Travel throughout the Peoples Gas service territory as needed
• Ability to support training sessions, operational initiatives, and business activities at various company locations
• Occasional travel on short notice may be required

WHY YOU'LL LOVE WORKING WITH US

We proudly offer a competitive total rewards package and other perks to help keep you thriving:

• Performance Bonus: Earn an annual incentive bonus that recognizes your hard work
• Comprehensive Health Coverage: Medical, dental, vision, and prescription benefits
• Retirement Planning: 401(k) and Pension Plan
• Employee Share Purchase Program through Emera
• Generous Paid Time Off and Company Holidays
• Paid Parental Leave
• Wellness Resources for your physical, financial, and emotional well-being
• Tuition Reimbursement and Professional Development Opportunities
• Career growth within one of the Southeast's fastest-growing energy companies

EMERGENCY RESPONSE REQUIREMENTS

TECO Energy and its companies provide critical services to our communities during emergencies and natural disasters. Team members may be required to participate in emergency response and recovery efforts to help maintain operational continuity and customer service.

The successful applicant will be required to take and pass a Baseline Medical Examination as part of the pre-employment screening once an offer has been accepted. A pre-employment drug screening, as well as a background check (including education, employment, criminal and motor vehicle) will also be conducted as part of the pre-employment screening. A physical may be conducted if required for the role.