Utility Coordinator

Kids for the Future; Indianapolis (IN); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Hybrid schedule

Paid time off

Holidays & floating holiday

Volunteer PTO

Parental leave

401(k) with match

Medical, dental, vision

Job summary

Birge & Held is seeking a Utility Coordinator in Indianapolis to optimize utility services across its multifamily portfolio. You will serve as the subject matter expert for utility setup, migrations, vendor management, submeter health, and revenue initiatives within the Revenue Management team.

The role partners with Operations, Construction, IT, and Accounting to ensure seamless transitions during acquisitions and dispositions while maximizing cost recovery and ancillary income opportunities.

Qualifications

• 1–5 years of experience in multifamily utility management.
• Experience with RUBS or submetering programs.
• Familiarity with utility management platforms (RealPage, UEM, RUM).
• Strong analytical, communication, and problem-solving skills.

Responsibilities

• Manage utility services across Birge & Held portfolio.
• Oversee water, sewer, gas, trash, electric and related utilities.
• Monitor recovery levels and cost efficiency.
• Lead onboarding for acquisitions and dispositions (utility setup).
• Coordinate submetering and vendor contracts; ensure compliance.

Skills

Analytical skills

Problem solving

Communication skills

Cross-functional

Vendor management

Multi-site mgmt

Tools

RealPage

UEM

RUM

RUBS

Submetering

Job description

• Location 9002 North Meridian Street,Suite 209,Indianapolis, IN, 46260,United States
• Base Pay $65,000.00 - $70,000.00 / Year
• Employee Type FT Exempt

Description

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, "Investing in Communities to Transform Lives."

POSITION OVERVIEW

The Utility Coordinatoris responsible for optimizing all utility and ancillary income services across the Birge & Held portfolio. This role serves as the centralized subject matter expert for utility setup, migrations, vendor management, submeter health, and revenue optimization initiatives as part of the larger Revenue Management team.

The Utility Coordinator partners cross-functionally with Operations, Construction, IT, Accounting, Asset Management and external vendors to ensure seamless transitions during acquisitions and dispositions while maximizing cost recovery and ancillary income opportunities.

KEY RESPONSIBILITIES

Utility Portfolio Management

• Manage all aspects of utility services across the Birge & Held portfolio, including managed and flat-rate utility programs.
• Oversee water, sewer, gas, trash, stormwater, common area electric, and electricity services.
• Monitor utility performance and recovery levels to ensure optimization and cost efficiency.
• Evaluate and recommend cost-saving opportunities related to utility services and vendor contracts.
• Meet or exceed the utility recovery rate target at each community in the portfolio. (e.g. 92%+)

Acquisitions & Dispositions

• Lead all utility-related onboarding activities for new acquisitions, including:
• Collection and review of due diligence documentation
• Determination of utility billing structure and recovery methodology
• Implementation and rollout of utility services
• Lead all utility transitions for property dispositions, including cancellation and/or transfer of services.
• Collaborate with Construction to ensure seamless transition of permanent utilities from construction phase to operational management.

Submeter & Recovery Oversight

• Monitor properties utilizing submetered utilities to maintain 98-100% meter health.
• Coordinate subcontractors for service and repair of submeters as needed.
• Oversee prebill review processes to ensure accuracy and compliance.
• Manage all utility-related vendor relationships and master service agreements.
• Negotiate, evaluate, and recommend vendor partnerships that drive operational efficiency and financial performance.
• Monitor vendor performance and service delivery standards.

Income & Revenue Optimization

• Evaluate existing and emerging ancillary income programs to drive additional revenue.
• Regularly review fee structures (expense and income) to ensure portfolio-wide revenue optimization.
• Partner with Operations leadership to implement income-enhancing initiatives across sites.

Systems, Training & Cross-Functional Support

• Provide training and ongoing support to team members regarding utility management software and related processes.
• Assist IT and Technology with telephony-related property items including call trees, voicemail systems, and IVR setups.
• Serve as a subject matter expert and resource for site teams and leadership on utility and income-related matters.

EDUCATION, EXPERIENCE, AND SKILLS

• 1-5 years of experience in multifamily utility management or related field.
• Experience with RealPage, UEM, RUM, or similar utility management platforms.
• Experience with Ratio Utility Billing (RUBS) or submetering programs.
• Strong analytical and problem-solving skills.
• Experience managing vendor contracts or master service agreements preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple projects and deadlines across a portfolio.

WHAT WE OFFER

• Maintain work-life balance with a flexible hybrid schedule and a generous paid time-off policy, including up to 20 days of PTO per year. In addition to traditional PTO, you’ll receive 14 holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with a performance-based bonus, determined by your role and achievement in individual, departmental, and company-wide Key Performance Indicators (KPIs).
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes a competitive employer match.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.