Utility Client Relations Lead

Water Otter Job Board; Austin (TX); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Health and welfare benefits

Retirement plan

Generous leave and work-life balance

Job summary

City of Austin seeks a qualified professional to serve as the primary contact for Austin Water wholesale customers, handling contract administration and guidance on service delivery. You will interact with critical facilities, ensuring contracts are administered and performance is delivered efficiently.

The role supports emergency response, collaborates with multiple city departments, and requires travel to various sites. Competitive salary and comprehensive benefits are offered.

Qualifications

• Bachelor’s degree in a related field with at least five years of experience.
• Experience with customer service for critical regulated utilities preferred.
• Strong written and verbal communication skills and ability to manage multiple contracts.

Responsibilities

• Serve as primary contact for wholesale water and wastewater customers.
• Administer contracts and monitor contractual obligations.
• Provide technical guidance and support to customer service and delivery.

Skills

Knowledge of utility service

Accounting and billing

Data analysis

Oral and written communication

GIS usage

Education

Bachelor’s degree in related field

Tools

Microsoft Word

PowerPoint

GIS software

Job description

City of Austin seeks a qualified professional to serve as the primary contact for Austin Water wholesale customers, handling contract administration and guidance on service delivery. You will interact with critical facilities, ensuring contracts are administered and performance is delivered efficiently.

The role supports emergency response, collaborates with multiple city departments, and requires travel to various sites. Competitive salary and comprehensive benefits are offered.