Utility – Alcove Summit Park

MadTree Brewing Co.; Blue Ash (OH); On-site; USD 9,092 - 12,949; Part time

Benefits offered by this job

401(k) with company match

FREE mental health support

Paid volunteer time

Regular gift cards for food and merch

Cross-training opportunities

Job summary

MadTree Brewing Co. in Blue Ash, Ohio, is hiring for the Utility role, pivotal in ensuring seamless service delivery and maintaining high hospitality standards. Responsibilities include supporting bartenders and servers, greeting guests, and keeping the restaurant immaculate during shifts.

The position offers flexible part-time and full-time opportunities, competitive compensation of $8 + tips, and a supportive team environment. Ideal candidates will have a passion for food and great communication skills.

Qualifications

• Must be at least 21 years of age or older.
• 1+ year host experience preferred.
• Open availability including nights, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service through warm interactions.
• Greet and seat guests at the front door.
• Maintain cleanliness across dining areas and service stations.
• Support servers and bartenders with food running and table maintenance.

Skills

Food Passion

Quality Focus

Team Player

Organization Master

Communication Pro

Safety Champion

Time Management

Education

High School Diploma or GED

Job description

Join our team where you can understand that immaculate dining rooms, spotless glassware, and seamless support of the restaurant creates unforgettable guest experiences (and doesn’t happen by accident!). You’ll work alongside hospitality professionals who genuinely support each other, and celebrate wins together across our stunning. You’ll play a pivotal role in ensuring seamless service delivery, maintaining our high hospitality standards throughout the restaurant. Mastering the art of anticipatory service and supporting us in creating memorable dining experiences, you’ll be responsible for keeping the restaurant clean throughout service and making sure that our bartenders and servers have everything they need.

Benefits

• Transparent compensation — $8 + tips
• 401(k) — with company match
• FREE mental health support — 8 in-person/video sessions + unlimited text-based therapy
• Paid volunteer time annually + company-wide Community Impact Day
• Enjoy what we create — Regular gift cards for MadTree food, beverages, and merch
• Continued growth — Cross-training opportunities across hospitality operations
• Nature-inspired workspaces — Designed to connect people to nature and each other
• Face-to-face humanity — Real human connection, not screen isolation
• A team that gives a f*ck — People who are passionate and genuinely care

About MadTree

Founded in 2013, MadTree is an award-winning brewery that’s rooted in Cincinnati and planted in purpose. Driven to craft great beer - but more importantly - build a business dedicated to doing good, MadTree protects and celebrates nature while reducing impact on the environment. MadTree is a B-Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. MadTree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community. They put purpose in every pour, and raise a glass to doing things differently. Cheers.

About Alcove Summit Park

Alcove - Summit Park is the fourth evolution of the MadTree hospitality experience; a space intentionally designed to connect people to nature and each other.

Nestled in the heart of Blue Ash’s Summit Park, our 4th location features a full dining room, an outdoor patio, and our signature greenhouse, which blurs the lines between indoors and outdoors. Nothing reflects Our Purpose more than bringing the outdoors in and the indoors out.

As a duplicate concept of our Alcove - OTR location, the space carries forward the warm hospitality, thoughtful design, and nature-inspired atmosphere that define the Alcove experience; complete with our signature living walls, crafted food and beverage offerings, and a deep commitment to creating spaces where community thrives and celebrations are had. Alcove - Summit Park is a living expression of who we are as a company and the experiences we aspire to create every single day.

Position Summary

The Utility role is the connective tissue of our front-of-house — moving between hosting, bussing, food running, and service support to keep the restaurant clean, organized, and ready for whatever the shift brings. They greet guests at the door, reset tables with urgency, back up servers and bartenders through the rush, and keep the dining room sharp from open to close. They show up as a MadTree ambassador who lives Connect, Grow, and Give a F*ck every shift.

Location

Blue Ash, OH

Status

Part Time, Full Time

Compensation Range

$8 + tips

Essential Duties & Responsibilities

• Deliver exceptional guest service through warm, engaging interactions throughout every shift
• Greet and seat guests at the front door, manage flow, and create a welcoming environment from the moment they walk in
• Clear, sanitize, and reset tables quickly and thoroughly to keep service moving
• Maintain cleanliness and presentation across dining areas, patios, bars, bathrooms, walkways, service stations, floors, trash areas, glass, furniture, and high-touch surfaces
• Monitor the restaurant’s appearance continuously and address issues before guests notice them
• Support servers and bartenders with pre-bussing, food running, polishing glassware and silverware, stocking, and table maintenance
• Keep polished glassware and silverware levels stocked and service-ready at all times
• Refill ice, condiments, and operational essentials throughout service
• Communicate clearly between FOH and BOH to keep food moving and service tight
• Anticipate guest and team needs before being asked, and step in wherever support is needed as business shifts throughout the day
• Complete opening, closing, and transition side work thoroughly and consistently
• Keep stations stocked, organized, and ready for the next wave of service
• Maintain urgency during high-volume service without losing attention to detail
• Support service recovery and help fill operational gaps as they come up
• Support sustainability efforts through proper waste management and sorting

Qualifications

• Must be at least 21 years of age or older.
• High School Diploma or GED.
• 1+ year host experience preferred.
• Open availability including nights, weekends, and holidays.
• Reliable transportation and excellent attendance record.
• Experience in a high-volume bar and/or restaurant is strongly preferred.
• Comfort with working independently, multitasking, and maintaining efficiency and productivity with the ability to prioritize tasks and work under pressure.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills & Abilities

• Food Passion: Demonstrates enthusiasm for cooking and food preparation.
• Quality Focus: Maintains high standards in food preparation and presentation.
• Team Player: Works effectively in a collaborative kitchen environment.
• Organization Master: Maintains clean, efficient work areas.
• Recipe Expert: Follows standardized recipes and portions accurately.
• Multi-tasker: Handles multiple orders while maintaining quality.
• Communication Pro: Coordinates effectively with kitchen, service teams, and leadership, facilitating clear communication channels across all organizational levels.
• Safety Champion: Ensures adherence to food safety and sanitation standards.
• Time Management: Efficiently prioritizes tasks during service periods.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to frequently lift and/or move up to 50 pounds.
• Ability to work in hot environments.
• Ability to frequently reach, bend, and use hands and arms.
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Work Environment

• The work environment is usually that of a restaurant kitchen.
• The work environment includes exposure to heat, water, and cleaning chemicals.
• The employee frequently works with industrial cleaning equipment.
• The employee frequently works on wet floors.
• The position requires extended periods of standing and walking.

MadTree is committed to building a diverse, equitable, and inclusive workforce that is rooted in Cincy and planted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, free mental health support, a retirement plan with a match, paid time off, and many other great perks.