Utility

Hunter Super Techs - TurnPoint; San Juan Capistrano (CA); On-site; USD 21,000 - 25,000; Part time

Job summary

KFC is seeking Team Members in San Juan Capistrano, CA to deliver the brand experience by providing guest service, preparing food, and maintaining a clean, safe restaurant environment. Team Members will rotate across Front Counter, Drive-Thru, and Cook roles to ensure fast, accurate service while upholding uniform standards.

The role emphasizes teamwork, safety, and customer satisfaction, with on-site hours in California and opportunity to learn multiple restaurant operations.

Qualifications

• Excellent guest service and hospitality
• Ability to multitask across Front Counter, Drive-Thru & Cook
• Clear, friendly communication with guests and team members

Responsibilities

• Greet guests and take accurate orders, process payments, and ensure prompt service
• Prepare and assemble food to KFC standards and safety guidelines
• Maintain clean, organized lobby, kitchen, restrooms and exterior
• Work with teammates to meet shift goals and follow supervisor directions

Skills

Guest service

Multitasking

Communication

Job description

Location: 32032 CAMINO CAPISTRANO, San Juan Capistrano, CA, 92863

The Team Member plays a vital role in delivering the KFC brand experience by providing excellent guest service, preparing high-quality food, maintaining a clean and safe restaurant environment, and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance). Team Members are cross-trained to perform multiple positions including Front Counter, Drive-Thru, Cook.

Key Responsibilities

• Guest Service & Hospitality
  Greet guests with a positive attitude and friendly demeanor.
  Take accurate orders, process payments, and ensure prompt service.
  Deliver food that meets KFC’s quality and freshness standards.
  Maintain a professional appearance and follow uniform standards.
• Food Preparation & Safety
  Prepare and assemble food according to KFC standards and procedures.
  Follow all holding times, portion controls, and product rotation standards.
  Ensure proper use of equipment and report maintenance needs.
  Follow handwashing and sanitation procedures at all times.
• Cleanliness & Organization
  Maintain clean work areas including lobby, kitchen, restrooms, and exterior.
  Complete cleaning tasks and checklists as assigned by the Shift Supervisor.
  Follow waste management and recycling procedures.
• Teamwork & Communication
  Work collaboratively with team members to meet shift goals.
  Communicate effectively with supervisors and managers.
  Support other areas of the restaurant as needed.

Expectations

• Greet Guests
  Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru.
  Use polite and positive phrases such as:
  "Hi, welcome to KFC! How are you today?"
  "Thank you for coming in! What can I get started for you?"
• Provide Efficient Service
  Take accurate orders quickly and confirm them clearly before processing.
  Maintain professionalism and a calm attitude, even during busy periods.
  Ensure that every order meets KFC quality and accuracy standards.
• Implement Upselling
  Offer guests value items or upgrades that complement their order, using suggestive selling language. Examples:
  "Would you like to make that a combo today?"
  "Would you like to add a dessert or drink to your meal?"
  "Our new chicken sandwich has been a favorite — would you like to try it today?"
  Upselling is not optional; it is part of our guest service standard and contributes directly to restaurant performance.
• Close with Appreciation
  Thank each guest sincerely and invite them back.
  Example: "Thank you for choosing KFC! We’ll see you next time."