Utilities Technical Coordinator

Zymtronix Catalytic Systems Inc; City of Ithaca (NY); On-site; USD 87,000 - 101,000; Full time

Job summary

Cornell University is seeking a Utilities Technical Coordinator to develop and manage plant-wide instructions, SOPs, safety programs, and training materials. You will work with operations staff to ensure clear procedures and effective training, while promoting inclusion and high-quality documentation.

The role requires a bachelor’s degree and at least 3 years’ experience in training or quality management within industrial settings. Strong writing and presentation skills are essential.

Qualifications

• Bachelor’s degree required in communication, engineering technology, or related field.
• At least 3 years’ experience as trainer with technical document development or Quality Management Systems in industrial setting.
• Ability to learn new utility systems and equipment.
• Ability to read and understand technical drawings and manuals.
• Excellent technical writer with concise information organization.
• Strong presentation skills and public speaking comfort.
• Ability to work independently with moderate supervision.
• Proficient with MS Office Suite.
• Experience promoting inclusion and belonging at work.
• Ability to build inclusive working relationships with students, faculty, staff, and community.

Responsibilities

• Develop, write, audit, and train on SOPs, safety programs, and related documents.
• Manage and improve utility training materials and instructions.
• Coordinate with teams to ensure clear instructions and data archiving.
• Deliver trainings and present information effectively to diverse audiences.

Skills

Technical writing

Public speaking

Independent work

Reading drawings

Education

Bachelor’s degree in communication, engineering technology, or related field

Tools

MS Office

Job description

Energy & Sustainability is comprised of four interactive teams: Campus Sustainability Office, Energy Management and Utilities Distribution, Utilities Production, and Utilities Planning and Renewalwhich work together to achieve our obligations and seize opportunities to reduce our environmental footprint while providing vital utilities services to the Ithaca campus.

The Utilities section of Energy and Sustainability operates the Universityenergy infrastructure system on a 24-hour, 365 day per year basis. Production facilities include a combined cycle gas turbine plant, a hydroelectric plant, a water filtration plant, and multiple chilled water plants.

This job provides the opportunity to work in a team environment with staff who take great pride in producing steam, electricity and chilled water for Cornell University. The Utilities Production group maintains and operates state-of-the‑art utility equipment such as steam package boilers, steam turbines, air compressors, pumps, and centrifugal chillers, and oversees the design and construction of new systems. From Combined Heat and Power (CHP) to hydroelectric generation, the Central Energy Plant (CEP) does it all. This is rewarding work that supports the university’s mission of teaching, research, and outreach.

The Utilities Technical Coordinator plays a critical role in developing and implementing business processes that improve workflow and enable efficient management. Successful candidates enjoy working in an environment with clear instructions, well defined rules, and organized information. They are self-driven and can learn details about utility systems and equipment by reading manuals, contacting the manufacturer, field inspection, and collaborating with other staff. Skills for success in this role require strong technical writing skills, excellent attention to detail, and the ability to organize information concisely. The Utilities Technical Coordinator will develop, write, update, audit, co-facilitate, and train on plant wide Instructions, Standard Operating Procedure (SOP) program, safety program, Lock-Tag-Verify (LTV) program, qualification programs, tabletop exercises, CEP long‑range training program, operations bulletins, newsletters, information archiving, data collection, change management processes, and action item lists. The Utilities Technical Coordinator will administer the Utility Quality Management System (UMS), help develop KPIs, and support and lead facility tours.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Success Factors:

• Strive to develop and implement best practices.
• Identify opportunities in challenges and show initiative.
• Reach out in a timely and responsive manner to resolve problems.
• Anticipate and adapt to changing priorities and additional demands.
• Demonstrate active listening skills.
• Express thoughts clearly, both verbally and in writing.
• Share knowledge and information.
• Apply analytical thinking, data and metrics to synthesize complex information.
• Anticipate, embrace, promote and implement change.
• Balance short-term gains with long-term vision.
• Be open and receptive to new information, ideas and approaches.
• Support ideas, solutions and changes to processes to ensure high-quality outcomes.

We are a value‑based organization where all employees are accountable for supporting the organization’s values of truth, respect, excellence, teamwork, and integrity. Facilities and Campus Services employees are required to attend staff development trainings and participate in the performance evaluation process.

We require these qualifications:

• Bachelor’s degree in communication, engineering technology, or related field
• At least 3 years’ experience working as a trainer, with technical document development, or with Quality Management Systems in an industrial setting, or equivalent combination
• Technical competence to learn new utility systems and equipment
• Ability to read and understand technical drawings and manuals
• Excellent technical writer. Organizes information in a concise and understandable way
• Strong presentation skills and comfortable with public speaking
• Works independently with moderate supervision
• Proficient with MS Office Suite
• Experience modeling values that support inclusion, belonging, and wellbeing.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

You will be a top candidate with our preferred qualifications:

• Experience working in a utility plant producing steam, electricity, or chilled water.
• Experience developing training materials and writing programmatic instructions from scratch
• Experience with graphic/video editing

Rewards and Benefits:

• This position is based in Ithaca, New York.
• Cornell receives national recognition as an award‑winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell .
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition‑free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell.

Visa Sponsorship is not available for this position. Relocation assistance will not be provided for this position.

University Job Title:

Facilities Coord Projects III

Job Family:

Facilities & Safety Services

Level:

F

Pay Rate Type:

Salary

Pay Range:

$86,946.00 - $101,046.00

Remote Option Availability:

Onsite

Company:

Endowed

Contact Name:

Tonya Eiklor

Contact Email:

[e-mail]

Job Titles and Pay Ranges:

Non‑Union Positions

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline

To learn more about Cornell’s non‑union staff job titles and pay ranges, see Career Navigator .

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement . To learn more about Cornell’s union wages, see Union Pay Rates .

EEO Statement:

Cornellwelcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world‑class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy‑related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

About Us

Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery and engagement. With our main campus located in Ithaca, NY, Cornell's far‑flung global presence includes the medical college's campuses on the Upper East Side of Manhattan and Doha, Qatar, as well as the Cornell Tech campus located on Roosevelt Island in the heart of New York City.

We offer a rich array of services, programs and benefits to help employees advance in their career and enhance the quality of personal life, including: employee wellness, workshops, childcare and adoption assistance, parental leave, flexible work options.