Utilities Specialist

Socket.dev; Coos Bay (OR); On-site; USD 2,342,000 - 2,425,000; Full time

Job summary

Oregon Coast Community Action seeks a Utilities Program Specialist in Coos Bay, OR. The role focuses on energy and water assistance programs, directly helping clients and addressing other needs to promote self-sufficiency.

You will handle intake interviews, data entry and coordination with utility vendors. The position requires strong record-keeping, organizational skills, and the ability to work with diverse populations, including evenings and weekends as needed.

Qualifications

• Solid understanding of computers and software including OPUS, Access, Word, WordPerfect, and Excel.
• Good communication skills interacting with utilities, the public, staff and partners.
• General knowledge of basic accounting procedures.

Responsibilities

• Attend state program/network meetings as requested by supervisor.
• Maintain excellent records and client files.
• Schedule client intake appointments.
• Conduct energy assistance intake interviews.
• Perform data entry.
• Communicate with utility vendors.
• Work with diverse populations and be able to work evenings and weekends as needed.
• Demonstrate problem solving and independent decision making.
• Maintain strong organizational skills.

Skills

Computers & Software

Communication skills

Accounting basics

Education

High School Diploma or equivalent

Tools

OPUS system

Access

Word

WordPerfect

Excel

Job description

Title: Utilities Program Specialist

Location: Coos Bay, OR

Program: Essential Services

Reports to: Utility and Weatherization Director

HR Contact: [e-mail]

Pay Level: Starting at $17.66 hourly, depending on experience and qualifications

Staff Supervised: None

FSLA Status: Non-Exempt

Effective: 10/19/2021

Position Type: Full-Time

Revised: 3/2023

Job Description

PRIMARY PURPOSE:

Carry out program requirements of any assigned energy and water assistance program, with focus on providing assistance directly to clients and assessing and responding to additional client needs to promote self- sufficiency.

ESSENTIAL JOB FUNCTIONS (Reason position exists is to perform these functions):

• Attend state program/network meetings as requested by supervisor.
• Be familiar with all energy & water assistance and weatherization programs.
• Maintain excellent records and client files.
• Schedule client intake appointments.
• Conduct energy assistance intake interviews.
• Perform data entry.
• Communicate with utility vendors.
• Ability and experience in working with culturally and ethnically diverse people of all ages, withoutregard to sex, race, religion, or socioeconomic level.
• Ability to work with minimal supervision.
• Ability to work on various tasks simultaneously.
• Ability to work evenings and weekends, as necessary.
• Demonstrate ability to problem solve and make independent decisions.
• Work well with details.
• Maintain good organizational skills.
• Perform other tasks as assigned by Supervisor.
• Regular attendance is a requirement of the position.

TEAM EXPECTATIONS:

Teamwork - We join our individual strengths together creating teams and circles of cooperation to promote innovative thinking and bring opportunity to our community.

Partnerships - We create collaborative community partnerships to best leverage all resources available for the benefit of the community.

Diversity - We welcome and accept differences and honor our co-workers and clients by treating each person with equality, dignity, and respect.

Confidentiality & Ethics - We maintain a high standard of ethics and integrity to respect the confidentiality of clients and staff.

Physical Safety - We respond promptly to address health and safety needs or concerns for clients and staff. Communications - We encourage timely, open-minded, respectful, and direct communication to alleviate controversies and foster a safe, productive workplace.

Health & Sustainability - Recognizing the importance of physical, emotional, and environmental health, we seek to inspire and model healthy, sustainable living.

Public Relations - We recognize that each of us represents the entire agency in our public interactions and strive to act in a consistently professional and unbiased manner.

Professional Growth - We provide an environment supportive to personal and professional growth, cross training, and advancement.

INDIVIDUAL EXPECTATIONS:

• Attend staff meetings, center meetings, and/or other workshops/meetings as notified
• Maintain a positive attitude regarding ORCCA and all its programs
• Model behaviors that demonstrate an understanding, acceptance and welcoming of diversity
• Maintain respect and positive communication regarding all children, families and staff.
• Maintain confidentiality of client and staff information.
• Maintain open, two-way communication with staff
• Accept suggestions and guidance from supervisor and other management staffSeek feedback on job performance and evaluate suggestions and guidance to incorporate inperformance
• Commit to further training. Develop an individual training plan using program tools, as appropriate.
• Communicate with supervisor regarding any needed changes or concerns with work schedule.
• Adhere to agency procedures as a mandated child abuse reporter
• Regular attendance is a requirement of the position.
• Ability to perform the job with or without reasonable accommodations

REQUIRED KNOWLEDGE, SKILLS, AND ABLILITIES:

• Solid understanding of Computers and software. Including, but not limited to OPUS system, Access,Word, Word Perfect, and Excel.
• Good communication skills: Ability to interact with local utility companies, the public, other staff andpartners in a cooperative manner.
• General knowledge of basic accounting procedures.

EXPERIENCE AND EDUCATION REQUIREMENTS:

• High School Diploma or equivalent required
• One year of paid experience directly related to the Position Description is required
• General understanding of the population we serve

WORK ENVIRONMENT:

• Geographic Area: Curry County
• May have periodic evening, and/or weekend activities
• May lift items up to 51 lbs. with or without reasonable accommodations.

OTHER:

• License: Current Oregon Driver’s License is required
• Reliable transportation for getting to work
• Proof of automobile liability insurance @100,000/300,000 liability limits and maintain such limits ifusing personal vehicle for ORCCA duties
• Must be free from illegal drugs, may be subject to suspicion testing.
• Must be able to pass the Criminal Background Check.
• Regular attendance is a requirement of the position.
• Able to drive long distance.
• Ability to sit in meeting for as long as four hours at a time.

NOTE: The specific statements reflected in each section of this position description are not intended to be all-conclusive, but rather the basic elements and criteria considered being necessary in order to satisfactorily perform the duties associated with the position. Your employment with ORCCA is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Employer with or without cause, with or without notice, and at any time.

Oregon Coast Community Action is an Equal Opportunity Employer. ORCCA does not and shall not discriminate on the basis of race, color, religion, creed, gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operation.

Please inform Human Resources at 541-435-7090 or [e-mail] if you require a reasonable accommodation in order to perform the essential functions of this job.