Utilities ERCS Principal Director

Accenture; Pittsburgh (Allegheny County); On-site; USD 150,000 - 350,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability coverage

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a senior leader to drive large-scale transformations in Utilities, focusing on Energy Retail and Customer Operations. You will work with C-suite executives to shape strategic roadmaps, oversee delivery, and leverage AI and analytics to improve customer experiences and operational performance.

This role requires deep industry expertise and a proven track record of revenue growth and change management.

Qualifications

• 12+ years in utilities with focus on Retail, Customer Operations, and Meter-to-Cash transformations.
• Proven track record leading large transformation programs and modernizing billing systems.
• Experience as a senior client advisor with executive stakeholder engagement.
• Strong consulting, commercial acumen, and P&L management abilities.
• Expertise in digital transformation, data analytics, and AI for customer operations.

Responsibilities

• Lead end-to-end transformation programs across Energy Retail and Customer Operations, guiding strategy to execution with digital transformation focus.
• Serve as trusted advisor to C-suite and senior executives, shaping priorities and driving business outcomes including growth and cost optimization.
• Define market-leading offerings in Energy Retail and Customer Transformation, including data-driven customer experiences and AI-enabled operations.
• Originate and close high-impact opportunities, shaping deals and value propositions to grow practice.
• Oversee multi-disciplinary delivery teams, ensuring high-quality outcomes, accountability, and best practices across engagements.
• Act as a thought leader in the Utilities industry, contributing to external eminence, client workshops, and IP development.
• Build and scale high-performing teams with emphasis on mentorship and an inclusive leadership culture.
• Collaborate across Accenture’s ecosystem to deliver integrated solutions with cross-functional impact.

Skills

Transformation leadership

Executive stakeholder management

Digital transformation

Data & AI in operations

Education

Bachelor’s degree or equivalent

CIS implementations (SAP/Oracle)

Tools

SAP

Oracle

Job description

Accenture is a leading solutions and services company that helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360 value we create for all our stakeholders. Visit us at accenture.com

Within Accenture's Utilities (Energy Retail and Customer Experience) Practice

We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.

In Strategy & Consulting

We work with C-suite executives, leaders and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360 stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization’s total enterprise reinvention.

Benefits of Working at Accenture

• Impactful Projects with Leading Clients: Opportunity to partner with top-tier clients in the CNR Industry on transformative projects.
• Collaborative Work Culture: Join a dynamic and collaborative environment that values professional growth and development.
• Competitive Compensation and Benefits: Enjoy a rewarding compensation package, including extensive benefits.

Key Responsibilities

• Lead large-scale, end-to-end transformation programs across Energy Retail and Customer Operations, shaping strategy through execution with a focus on digital transformation, customer experience, and operational performance improvement across the meter-to-cash value chain.
• Serve as a trusted advisor to C-suite and senior utility executives, influencing strategic direction, shaping enterprise priorities, and aligning transformation initiatives to business outcomes including growth, cost optimization, and customer satisfaction.
• Define and drive market-leading offerings in Energy Retail and Customer Transformation, bringing innovative perspectives on topics such as customer experience, affordability, digital channels, and data/AI-enabled operations.
• Originate and lead complex sales pursuits, including shaping deal strategy, developing compelling value propositions, and closing high-impact opportunities that contribute meaningfully to practice growth.
• Oversee multi-disciplinary delivery teams, ensuring high-quality outcomes while driving accountability across scope, timeline, and financial performance, and embedding best practices across engagements.
• Act as a thought leader in the Utilities industry, contributing to external eminence, client workshops, and intellectual property development aligned to emerging trends, regulatory dynamics, and technology innovation.
• Build and scale high-performing teams, mentoring senior talent, fostering a strong leadership culture, and developing the next generation of practitioners within the Utilities practice.
• Collaborate across Accenture’s ecosystem (Strategy, Industry X, Technology, Song) to bring integrated, cross-functional solutions to clients and maximize impact.

Here’s what you need

• At least 12 years of experience in the utilities sector, with deep expertise in Utilities Retail, Customer Operations, and Meter-to-Cash transformation.
• Extensive experience leading large-scale transformation programs, including CIS implementations (SAP or Oracle) and broader customer and billing modernization initiatives.
• Proven ability to operate as a senior client advisor, with a track record of building and sustaining relationships with executive stakeholders and influencing strategic decisions.
• Strong consulting and commercial acumen, including experience leading complex engagements, managing P&L, and delivering measurable business outcomes.
• Deep expertise in digital transformation and customer experience, including the application of data, analytics, and AI to drive operational and customer-centric improvements.
• Demonstrated ability to originate and close new business, contributing to revenue growth and expansion of client accounts.
• Exceptional communication and storytelling skills, with the ability to distill complex topics into clear, compelling narratives for executive audiences.
• Experience leading and developing senior teams, with a focus on coaching, mentorship, and building inclusive, high-performance environments.
• Bachelor’s degree or equivalent work experience

Bonus Points If

• You are recognized as a market leader or subject matter expert in Energy Retail or Customer Transformation, with external visibility (e.g., publications, speaking engagements, industry forums).
• You have a strong network of senior industry relationships and a demonstrated ability to convert those relationships into business opportunities.
• You have led end-to-end transformation efforts, including business case development, operating model design, agile delivery, and large-scale change management.
• You bring experience in Data & AI, GenAI, or advanced analytics applied to customer operations, billing, or service transformation.
• You thrive in ambiguity and have a proven ability to lead clients and teams through complex, fast-moving transformation environments.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 09/14/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

California $163,000 to $434,000

Cleveland $150,900 to $347,200

Colorado $163,000 to $375,000

District of Columbia $173,500 to $399,300

Illinois $150,900 to $375,000

Maine $138,800 to $319,400

Maryland $163,000 to $375,000

Massachusetts $163,000 to $399,300

Minnesota $163,000 to $375,000

New York $150,900 to $434,000

New Jersey $173,500 to $434,000

Virginia $150,900 to $399,300

Washington $173,500 to $399,300

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