Utilities ERCS Principal Director

Accenture; New York (NY); On-site; USD 170,000 - 434,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career development

Job summary

Accenture in the United States seeks a senior leader with deep utilities experience to drive large-scale transformation programs across Energy Retail and Customer Operations. You will advise C-suite executives, shape market-leading offerings, and oversee multi-disciplinary teams to deliver measurable business outcomes.

The role focuses on driving digital transformation, data and AI-enabled improvements, and close collaboration with Strategy, Technology, and Industry X to maximize client value.

Qualifications

• Over 12 years of utilities sector experience with Retail, Customer Operations and Meter-to-Cash transformation.
• Proven track record leading large-scale transformation programs including CIS implementations (SAP or Oracle).
• Strong executive stakeholder management and ability to influence strategic decisions.
• Experience in digital transformation, data/AI driven improvements and customer experience initiatives.
• Proven ability to originate and close new business and drive revenue growth.
• Excellent communication and leadership skills with experience coaching senior teams.

Responsibilities

• Lead large-scale, end-to-end transformation programs across Energy Retail and Customer Operations.
• Advise C-suite and senior executives on transformation strategy and execution.
• Define market-leading offerings in Energy Retail and Customer Transformation with data/AI focus.
• Originate and manage complex sales pursuits and deal shaping.
• Oversee multi-disciplinary delivery teams with accountability for scope, timeline, and budget.
• Contribute to external eminence through thought leadership and client workshops.
• Mentor and develop senior practitioners within the Utilities practice.
• Collaborate across Accenture’s ecosystem to deliver integrated client solutions.

Skills

Utilities Retail

Customer Operations

Meter-to-Cash

Executive advisor

Communication

Leadership

Education

Bachelor's degree or equivalent

Tools

SAP

Oracle

P&L management

Job description

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com

Within Accenture's Utilities (Energy Retail and Customer Experience) Practice

We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.

Within Accenture's Utilities (Energy Retail and Customer Experience) Practice

We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.

In Strategy & Consulting we work with C-suite executives, leaders and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization’s total enterprise reinvention.

Benefits of Working at Accenture:

• Impactful Projects with Leading Clients: Opportunity to partner with top-tier clients in the CNR Industry on transformative projects.
• Collaborative Work Culture: Join a dynamic and collaborative environment that values professional growth and development.
• Competitive Compensation and Benefits: Enjoy a rewarding compensation package, including extensive benefits.

Key Responsibilities:

• Lead large-scale, end-to-end transformation programs across Energy Retail and Customer Operations, shaping strategy through execution with a focus on digital transformation, customer experience, and operational performance improvement across the meter-to-cash value chain.
• Serve as a trusted advisor to C-suite and senior utility executives, influencing strategic direction, shaping enterprise priorities, and aligning transformation initiatives to business outcomes including growth, cost optimization, and customer satisfaction.
• Define and drive market-leading offerings in Energy Retail and Customer Transformation, bringing innovative perspectives on topics such as customer experience, affordability, digital channels, and data/AI-enabled operations.
• Originate and lead complex sales pursuits, including shaping deal strategy, developing compelling value propositions, and closing high-impact opportunities that contribute meaningfully to practice growth.
• Oversee multi-disciplinary delivery teams, ensuring high-quality outcomes while driving accountability across scope, timeline, and financial performance, and embedding best practices across engagements.
• Act as a thought leader in the Utilities industry, contributing to external eminence, client workshops, and intellectual property development aligned to emerging trends, regulatory dynamics, and technology innovation.
• Build and scale high-performing teams, mentoring senior talent, fostering a strong leadership culture, and developing the next generation of practitioners within the Utilities practice.
• Collaborate across Accenture’s ecosystem (Strategy, Industry X, Technology, Song) to bring integrated, cross-functional solutions to clients and maximize impact.

Here’s what you need:

• At least 12 years of experience in the utilities sector, with deep expertise in Utilities Retail, Customer Operations, and Meter-to-Cash transformation.
• Extensive experience leading large-scale transformation programs, including CIS implementations (SAP or Oracle) and broader customer and billing modernization initiatives.
• Proven ability to operate as a senior client advisor, with a track record of building and sustaining relationships with executive stakeholders and influencing strategic decisions.
• Strong consulting and commercial acumen, including experience leading complex engagements, managing P&L, and delivering measurable business outcomes.
• Deep expertise in digital transformation and customer experience, including the application of data, analytics, and AI to drive operational and customer-centric improvements.
• Demonstrated ability to originate and close new business, contributing to revenue growth and expansion of client accounts.
• Exceptional communication and storytelling skills, with the ability to distill complex topics into clear, compelling narratives for executive audiences.
• Experience leading and developing senior teams, with a focus on coaching, mentorship, and building inclusive, high-performance environments.
• Bachelor’s degree or equivalent work experience

Bonus Points If

• You are recognized as a market leader or subject matter expert in Energy Retail or Customer Transformation, with external visibility (e.g., publications, speaking engagements, industry forums).
• You have a strong network of senior industry relationships and a demonstrated ability to convert those relationships into business opportunities.
• You have led end-to-end transformation efforts, including business case development, operating model design, agile delivery, and large-scale change management.
• You bring experience in Data & AI, GenAI, or advanced analytics applied to customer operations, billing, or service transformation.
• You thrive in ambiguity and have a proven ability to lead clients and teams through complex, fast-moving transformation environments.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 09/14/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

• California $163,000 to $434,000
• Cleveland $150,900 to $347,200
• Colorado $163,000 to $375,000
• District of Columbia $173,500 to $399,300
• Illinois $150,900 to $375,000
• Maine $138,800 to $319,400
• Maryland $163,000 to $375,000
• Massachusetts $163,000 to $399,300
• Minnesota $163,000 to $375,000
• New York $150,900 to $434,000
• New Jersey $173,500 to $434,000
• Virginia $150,900 to $399,300
• Washington $173,500 to $399,300

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