User Researcher, Growth

Triwill Group; New York (NY); Hybrid; USD 196,000 - 230,000; Full time

Benefits offered by this job

Equity

Competitive cash compensation

Comprehensive benefits

Job summary

Notion is seeking an experienced User Researcher to shape growth-related product decisions by delivering AI-driven insights. The role blends traditional growth research with AI features affecting onboarding and workspace creation.

Based in San Francisco or New York City, this position requires strong research expertise, strategic foresight, and AI fluency, with in-person collaboration on Anchor Days.

Qualifications

• AI fluency and ability to reason about AI behavior.
• Understanding complex user journeys and growth engines.
• Ability to connect research to business outcomes and strategy.
• Experience communicating research to executive stakeholders.

Responsibilities

• Design and execute studies to evaluate Notion with AI in the loop and inform adoption and pricing.
• Run mixed-methods research (qual + quant) including interviews, testing, surveys, and pricing studies.
• Deliver actionable insights to understand customers and drive decision-making with scalable reporting.

Skills

AI fluency

Systems thinking

Business mindedness

Data fluency

Pragmatism

Communication

UX research experience

AI-enabled product research

Education

Master's or PhD in HCI/Related field

Tools

Outset

Listen Labs

Dovetail

Job description

Description: WHO WE ARE

Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.

ABOUT THE ROLE

We’re seeking an experienced User Researcher to shape growth-related product decisions by delivering insights that fuel AI experiences. This role blends traditional growth research, such as adoption, monetization, and pricing and packaging, with fast-evolving AI features like Notion Agent and Chat that permeate experiences like onboarding and Workspace creation. It requires a unique mix of user research expertise, strategic foresight, and technical fluency in AI and AI product development.

This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.

WHAT YOU'LL ACHIEVE

• Design and execute studies that evaluate how people experience Notion with AI in the loop, including how users discover, trust, and get value from AI, and identify barriers to adoption and willingness to pay.
• Run mixed-methods research (qual + quant), including interviews, concept testing, prototype/usability testing, diary studies, surveys, and advanced quantitative pricing studies — leveraging AI tooling to scale your research process and work.
• Deliver actionable insights that enable us to deeply understand our customers, identify business opportunities, and drive decision-making — leveraging AI to scale your reporting, sharing, and overall impact.

SKILLS YOU'LL NEED TO BRING

• AI fluency: You’re curious and hands-on with AI products — and can reason about how AI behavior shapes product experience.
• Systems thinking - You can understand complex user journeys and growth engines (including the parts users don't see), and identify where experiences breakdown across the system.
• Business mindedness: You connect research to business outcomes and can articulate why an insight matters for strategy, growth, and/or revenue.
• Data fluency: You know how to understand and leverage experimentation, and how to use behavioral data to sharpen research questions and interpret results.
• Pragmatism: You have experience prioritizing and doing research in fast-moving 0→1 environments, and are comfortable navigating ambiguity and taking initiative.
• Communication: You evolve how your share research according to the audiences and like getting creative in how you share your insights (ex: videos, podcasts, workshops, etc.)
• Experience: 5+ years doing UX research in industry

NICE TO HAVES

• Experience researching AI-enabled products (especially agentic/workflow automation), growth journeys, and B2B products
• Expertise conducting research with AI research tools (Outset, Listen Labs, Dovetail, etc.)
• Masters or PhD Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar.
• Experience communicating research to executive stakeholders.
• You’re familiar with the work of computing heroes like Douglas Engelbart, Alan Kay, Bret Victor, etc. — and understand why we're big fans.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in New York City, the estimated base salary range for this role is $196,000 - $230,000 per year.

A NOTE ON AI

You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.

EQUAL OPPORTUNITY & AC COMMODATIONS

We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.