User Experience Design, Senior Associate - Credit Products

JPMorganChase; Plano (TX); On-site; USD 95,000 - 120,000; Full time

Job summary

Chase is seeking an Experience Design Senior Associate on the Credit Products team to shape the user experience of our financial services products. You will collaborate across teams to create inclusive, accessible solutions aligned with business goals and navigate complex problems in a regulated environment.

You will design across web and mobile, leverage data to inform decisions, and develop reusable frameworks to accelerate delivery while communicating decisions clearly to stakeholders.

Qualifications

• 3+ years in a user experience design role focused on digital products.
• Proven ability to create visually appealing and functional designs using Figma, Sketch, or Adobe Creative Suite.
• Experience designing experiences across web, mobile, and other digital channels.
• Experience interpreting data into actionable insights.
• Understanding of accessible design and inclusive guidelines.

Responsibilities

• Design and develop elegant solutions to interaction problems across multiple products and platforms.
• Apply information architecture and storyboarding to create user-centric designs.
• Conduct data-driven analyses to inform design decisions and translate data into insights.
• Collaborate with cross-functional teams to ensure inclusive design and accessibility.
• Iterate with user feedback to continuously improve the user experience.
• Analyze market trends and user research to inform design decisions and strategic thinking.
• Develop reusable frameworks and playbooks to accelerate speed-to-market.
• Build relationships with product, strategy, and tech partners to elevate outcomes.
• Communicate design decisions clearly to stakeholders with rationale and tradeoffs.

Skills

User experience design

Cross-functional collaboration

Data-driven design

Inclusive design

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Job Description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. As an Experience Design Senior Associate on the Credit Products team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job Responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Develop reusable frameworks and playbooks across Credit Products and the broader ecosystem to accelerate speed-to-market and enable consistency at scale.
• Build strong relationships with cross-functional partners (Product, Strategy, Tech, etc.) and proactively identify opportunities to collaborate, incorporating diverse perspectives to elevate project outcomes and strengthen trust.
• Communicate design decisions clearly to stakeholders by articulating rationale, tradeoffs, and user impact to build alignment and drive buy-in.

Required Qualifications, Capabilities, And Skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred Qualifications, Capabilities, And Skills

• Experience designing within an established design system, applying standards, patterns, and component guidance to deliver consistent web and mobile experiences.
• Experience working in a regulated environment (e.g., healthcare, insurance, or finance) is a plus

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.