User Engagement Engineer SME (Top Secret Clearance Required)

north point technology; Gaithersburg (MD); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work-life balance

Job summary

North Point Technology seeks a User Engagement Engineer SME to bridge mission users and technical teams for geospatial intelligence solutions. The role involves training delivery, stakeholder collaboration, UAT coordination, and KPI reporting to ensure usable, effective capabilities for IC partners.

The candidate will participate in Agile ceremonies and produce user documentation while supporting enterprise-scale engineering initiatives requiring TS clearance and SCI/polygraph readiness.

Qualifications

• Experience developing user engagement strategies in complex technical environments.
• Knowledge of geospatial intelligence systems and data.
• Experience designing and delivering user training for diverse audiences.
• Ability to collect and analyze user feedback to improve features.
• Coordination of UAT and operational evaluations.
• Active participation in Agile ceremonies and backlog management.
• Familiarity with MS Project, SharePoint, JIRA, and Confluence.
• Experience creating user documentation and support materials.

Responsibilities

• Lead user engagement strategies to drive adoption of geospatial solutions.
• Partner with stakeholders to translate requirements into system improvements.
• Design and deliver user training, workshops, and briefings.
• Coordinate UAT and evaluations; analyze feedback for enhancements.
• Support Agile ceremonies and manage user stories and KPIs.
• Create user docs, FAQs, and support materials for systems.

Skills

User engagement strategy

Geospatial intelligence

User training design

UAT coordination

Agile methodologies

MS Project

SharePoint

JIRA

Confluence

Documentation

Education

Bachelor's degree in Engineering/Geospatial Science/IT

Tools

MS Project

SharePoint

JIRA

Confluence

Job description

North Point Technology is looking to hire a User Engagement Engineer Subject Matter Expert (SME) to support a geospatial intelligence program serving Intelligence Community mission partners. This position requires an active Top Secret clearance with the ability to obtain SCI and a Polygraph. The successful candidate will serve as the bridge between mission users and technical development teams, ensuring that geospatial and intelligence solutions are intuitive, effective, and aligned with operational requirements. This is an opportunity to make a direct impact on mission-critical capabilities used by intelligence professionals.

Responsibilities:

The User Engagement Engineer SME will lead the development and execution of user engagement strategies designed to drive adoption and effectiveness of geospatial intelligence solutions. This includes partnering with customer stakeholders, mission owners, system engineers, and product managers to understand user requirements, workflows, and pain points, and translating those needs into actionable system improvements. The role involves designing and delivering user training, workshops, and informational sessions tailored to audiences ranging from operational personnel to senior leadership. The engineer will coordinate User Acceptance Testing (UAT) and operational evaluations, gather and analyze user feedback to inform feature development and optimization, and identify usability issues with recommended enhancements based on mission priorities. The position also involves supporting Agile ceremonies including sprint planning, backlog refinement, user story development, and acceptance testing; tracking user engagement metrics and reporting on key performance indicators (KPIs); and assisting in the creation of user documentation, FAQs, and other support materials for geospatial intelligence systems.

Required Skills/Experience:

• User engagement, user adoption strategy development, and stakeholder support within complex technical environments
• Knowledge of geospatial intelligence systems, mapping tools, and geospatial data
• User training design and delivery across diverse audience levels, including operational personnel and executive leadership
• User feedback collection and analysis to drive system improvements and new feature development
• User Acceptance Testing (UAT) coordination and operational evaluation support
• Agile methodology participation including sprint planning, backlog refinement, and user story development
• Proficiency with program management and collaboration tools such as MS Project, SharePoint, JIRA, and Confluence
• Creation of user documentation, FAQs, and support materials for technical systems
• User engagement metrics tracking and KPI reporting

Preferred Skills/Experience:

• Human-Centered Design (HCD), User Experience (UX), or Design Thinking methodologies
• Geospatial tools such as ArcGIS, Google Earth, or MapInfo
• Development of Computer Based Training (CBT) modules
• All-source geospatial analysis and reporting
• Cloud technologies, big data analytics, and artificial intelligence in geospatial intelligence contexts
• Agile, SAFe, or other iterative development and management frameworks
• Enterprise architecture and acquisition framework knowledge within an Intelligence Community environment
• Experience supporting enterprise-scale engineering initiatives within an Intelligence Community environment

Qualifications:

• Bachelor's degree in Engineering, Geospatial Science, Information Technology, or related field; or Master's degree in a related field
• Active Top Secret clearance with the ability to obtain SCI and a Polygraph
• U.S. citizenship required

North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country's most crucial missions! We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer’s most difficult problems.

At North Point Technology, EMPLOYEES come first! We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members.

For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.