User Engagement Engineer – SME

Jobtailor

Arizona

On-site

USD 140,000 - 190,000

Full time

14 days+

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Job summary

Jobtailor seeks a senior leader to drive user engagement for geospatial intelligence solutions within the Chinook Program. You will work with customer stakeholders, mission owners and technical teams to map requirements, workflows, and pain points.

You will design and deliver training, gather feedback, and translate insights into system improvements while championing a superior user experience across the enterprise.

Qualifications

Bachelor’s degree in Engineering, Geospatial Science, Information Technology, or related field plus 12–15 years of experience, or Master’s with 10–13 years of experience.
8+ years of experience in user engagement, geospatial intelligence, or related fields, including with intelligence agencies.
Strong knowledge of geospatial intelligence systems, mapping tools, and geospatial data.
Proven track record in user training, engagement, and support within complex technical environments.
Ability to build and maintain relationships with stakeholders, internal and external.

Responsibilities

Lead the development and execution of user engagement strategies to enhance adoption and satisfaction for geospatial intelligence solutions.
Collaborate with customer stakeholders, mission owners, and technical teams to understand requirements, workflows, and pain points.
Design and deliver user training, workshops, and informational sessions for diverse user levels.
Gather and analyze user feedback to drive system improvements, optimizations, and new features.
Champion human-centered design and advocate for exceptional user experiences.
Support Agile ceremonies including sprint planning, backlog refinement, and user story development.
Coordinate User Acceptance Testing (UAT) and operational evaluations.
Develop strategies to increase adoption of new capabilities across the enterprise.
Identify usability issues and propose enhancements based on mission priorities.

Skills

User Engagement Strategies

Geospatial Intelligence Systems

User Training and Support

Agile Methodologies

Stakeholder Communication

Education

Bachelor’s degree in Engineering or Geospatial related field

Tools

MS Project

SharePoint

JIRA

Confluence

Job description

Lead the development and execution of user engagement strategies to enhance user adoption and satisfaction for geospatial intelligence solutions within the Chinook Program.
Work closely with customer stakeholders, mission owners, and technical teams to understand user requirements, workflows, and pain points.
Design and deliver user training, workshops, and informational sessions tailored to different levels of users, from operational personnel to senior leadership.
Gather and analyze user feedback, providing actionable insights to drive system improvements, optimizations, and new feature development.
Champion human-centered design principles and advocate for an exceptional user experience.
Support Agile ceremonies including sprint planning, backlog refinement, user story development, and acceptance testing.
Coordinate User Acceptance Testing (UAT) and operational evaluations.
Develop user engagement strategies to increase adoption of new capabilities across the enterprise.
Identify usability issues and recommend enhancements based on user feedback and mission priorities.
Present technical information to both technical, non-technical and executive audiences.
Act as the primary point of contact for user inquiries, ensuring effective communication and timely resolution of any issues or concerns.
Collaborate with other subject matter experts and technical teams to translate user needs into system requirements and functional improvements.
Assist in the creation of user documentation, FAQs, and other support materials to help users navigate and maximize their use of geospatial intelligence systems.
Stay current with customer missions, technology advancements, and industry trends to provide best practices and recommendations.
Track user engagement metrics and report on key performance indicators (KPIs) to assess the effectiveness of user engagement efforts.

Requirements

US citizenship is required per contract.
Bachelor’s degree in Engineering, Geospatial Science, Information Technology, or related field and 12-15 years of prior relevant experience or Master’s with 10-13 years of prior relevant experience.
8+ years of experience in user engagement, geospatial intelligence, or related fields, with a focus on our customer or similar intelligence agencies.
Strong knowledge of geospatial intelligence systems, mapping tools, and geospatial data.
Proven experience in user training, engagement, and support within complex technical environments.
Ability to build and maintain relationships with key stakeholders, both internal and external.
Experience working with agile methodologies and understanding of the development lifecycle.
Strong communication and presentation skills, with the ability to explain complex concepts to non-technical users.
Excellent communication, stakeholder engagement, and team leadership skills.
Proficiency with program management tools and reporting systems (e.g., MS Project, SharePoint, JIRA, Confluence).

Core Competencies

Demonstrates expertise in user engagement strategies and geospatial intelligence systems, with a strong focus on user training, stakeholder communication, and agile methodologies. Proven ability to analyze user feedback and drive system improvements while ensuring exceptional user experiences.

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