Used Car Service Advisor

AutoNation; Sterling (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k matching

Health insurance

Employee discounts

YouDecide discounts

DRVPNK charitable giving

Job summary

AutoNation is seeking a Reconditioning Manager to oversee the end-to-end reconditioning, PDI, and recall process for used vehicles. You will lead technicians and porters, coordinate with parts and service teams, and ensure timely, compliant workflows to support a four-day turnaround target.

Responsibilities include creating detailed estimates, managing staffing, and guiding the RPR/Compass system to approve and track work, while upholding AutoNation standards and customer satisfaction.

Qualifications

• Must meet company’s requirements for employment.
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record.
• High school diploma or the equivalent.
• Ability to drive manual transmission vehicles.
• Demonstrated customer service skills.
• Previous industry knowledge preferred.
• ASE certification preferred.
• Excellent written, oral and interpersonal communication skills.

Responsibilities

• Manage and supervise technicians and porters in reconditioning.
• Participate in service and sales team meetings to provide updates on prior day performance.
• Maintain a schedule of Reconditioning / PDI Service Technician and Porter absences to assure proper staffing.
• Identify all store inventory with open recalls and complete when parts are available.
• Liaise with parts/service team for timely recall completion.
• Conduct a walk around inspection with Used Car Manager prior to recon to identify required work.
• Create a comprehensive estimate with specific work, total cost and timing.
• Communicate via RPR Compass for approvals.
• Ensure repairs are on a single repair order and closed by next business day.
• Manage Reconditioning within After-Sales Compass RPR system.
• Insure best parts options and correct price are used, with accurate labor time and sale amount.
• Ensure each CPO criteria is fulfilled, consistent with OEM and AN Standards.
• Manage Reconditioning Vendor relationships to improve quality and cycle time.
• Demonstrate behaviors aligned with the Company’s Vision, Mission, and Values.
• Adhere to all company policies, procedures and safety standards.

Skills

Customer service skills

Communication skills

Leadership

Team supervision

Attention to detail

Education

High school diploma or equivalent

ASE certification

Tools

RPR Compass

After-Sales Compass

Job description

Manage, write, and track all Reconditioning, PDI, and Inventory Recall’s. Responsible for communication, work allocation, supervision and training of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process. The incumbent is responsible for efficient and timely processing of used vehicle reconditioning, PDI’s, and recall completion for all New / Used vehicles. Supporting and achieving the AutoNation four day turn around target. The RPR goals are to produce: - Increased Used Vehicle Gross and average monthly sales, by providing high quality, front line ready vehicles ready to be placed on-line. - Increased After-Sales Internal Gross managing the Recall, Reconditioning and PDI process.

What are the day-to-day responsibilities?

• Responsible for all internal repair orders written for PDI, CPO, New / Used Required Recalls and reconditioning service for all used vehicles.
• Participate in service and sales team meetings to provide updates on prior day performance.
• In conjunction with Service Director/ Manager the incumbent will maintain a schedule of Reconditioning / PDI Service Technician and Porter absences for training, vacation or personal reasons to assure a proper staffing to meet work demands.
• Identify all store inventory with open recalls, schedule and complete when parts are available.
• Liaise with parts / service team for timely recall completion. For non-brand products, the incumbent will liaise with other company stores selling the brand or non-company stores for recall completion.
• Conduct a walk around inspection with Used Car Manager of all store owned vehicles prior to recon to identify the type of Inspection / Certification which shall be performed and what is required to bring vehicle up to the AutoNation Appearance Standards. .
• Create a comprehensive estimate based on their inspection and technician findings. The estimate must include contains specific work required, total cost and timing prior to work being performed.
• Communicate via RPR Compass (when available) to get approval for additional work when needed.
• All repairs shall be on single repair order and closed by next business day of work completion.
• Manage all Reconditioning within After-Sales Compass RPR system, utilizing all functions which will maintain a status of all vehicles.
• Insure best parts options and correct price is used for all recon work. Insure the correct labor time and sale amount are used based on an approved labor time guide.
• Insure each CPO criteria is fulfilled, consistent with OEM and AN Standards.
• Manage the Reconditioning Vendor relationships, to improve quality, cycle time and accurate timely invoices.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customer, co-workers and suppliers.
• Adhere to all company policies, procedures and safety standards.

What Are The Requirements For This Job

• Must meet company’s requirements for employment.
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record.
• Ability to drive manual transmission vehicles.
• Professional appearance.
• Demonstrated customer service skills.
• Previous industry knowledge preferred.
• High school diploma or the equivalent.
• Ability to read and comprehend written instructions and information.
• Production related experience preferred.
• ASE certification preferred.
• Excellent written, oral and interpersonal communication skills.

Physical Requirements

• Exposure to inclement weather.
• Ability to operate an automobile.
• Prolonged periods of standing, stooping and bending.

Exciting Benefits And Perks Await You

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.