USCBP SME

UIC Arctic Response Services, LLC; San Antonio (TX); On-site; USD 85,000 - 110,000; Part time

Job summary

UIC Government Services is seeking a Program Manager for the SIT Group supporting CBP. This part-time, on-call role centers on strategy, operations, and growth across federal contracts.

You will lead multi-disciplinary teams, drive programs, manage budgets, and align offerings with customer needs in a dynamic government environment.

Qualifications

• Bachelor's degree required; MBA or advanced degree is a plus.
• Minimum 10 years in technology and business management with P&L responsibility.
• DoD, federal agencies, and intelligence community contracting experience valued.
• Knowledge of CBP and DHS programs and policies.
• Strong planning, resource allocation, leadership, and customer service.
• Proven team building and motivation skills; federal contracting acumen.
• Experience with government contract performance and applicable laws.
• Customer-focused approach with ability to meet quality standards.

Responsibilities

• Managing the CBP Group’s business development, profitable growth, and successful project execution.
• Identifying and overseeing innovative business development strategies leveraging offerings.
• Crafting solutions to meet customer needs while positioning for future prospects.
• Overseeing employment, training, motivation and discipline of staff; resolving escalated issues.
• Developing capabilities and operations within existing work and emerging programs.
• Representing the company in meetings with leadership and industry partners on opportunities.
• Determining new business actions and creating supporting programs.
• Delivering exceptional customer service.
• Reviewing performance and completing CPARs and development goals for direct reports.
• Analyzing monthly and year-to-date budget vs revenue and profit by contract.

Skills

Strategic Planning

Leadership & Team Building

DoD / Federal Contracting

CBP / DHS Knowledge

Program Management

Profit & Loss Management

Customer Service Principles

Budgeting & CPARs

Resource Allocation

Cross-functional Collaboration

Education

Bachelor's Degree

MBA or Advanced degree

Job description

Overview

Program Manager, U.S. Customs and Border Protection- Part Time-On-Call:

UIC Government Services is looking for a Program Manager for the Systems & Information Technology (SIT) Business Group under the Bowhead family of companies. The Program Manager will be responsible for the development, implementation, and execution of group strategy, operations, and growth initiatives within the US Customs and Border Protection (CBP) Group. The successful candidate must have a proven record of successfully building effective teams and directing diverse and technically challenging business operations, preferably in the CBP, Department of Defense, Intelligence, and Federal markets.

This will be a part time, on-call position.

Responsibilities

• Managing the CBP Group’s business development, profitable growth, and successful project execution.
• Identifying and overseeing the implementation of innovative business development strategies by leveraging the company’s product and service offerings.
• Crafting solutions to meet customer needs while positioning company for future prospects.
• Employment, training, motivation and discipline of assigned employees, and the resolution of any issues escalated through the CBP program managers and Customers.
• Developing core areas of capabilities/operations within existing work as well as emerging programs within the market space.
• Representing the company in meetings with leadership in the customer community and industry partners to discuss future opportunities for work.
• Determining new Business courses of action and creating programs to support actions.
• Delivering exceptional customer service.
• Reviewing operational performance and completing the performance appraisal process for all direct reports on specific performance against pre-determined revenue, profit and customer satisfaction expectations, including Contractor Performance Assessment Reports (CPARs) and employee career development goals.
• Analyzing monthly and fiscal year-to-date budget versus actual revenue and profit performance by contract.

Qualifications

• Bachelor's Degree. MBA or Advanced degree in technical disciplines is a plus.
• Minimum 10 years of experience in technology and business management, including 5 years of Senior Executive/Management positions with profit & loss responsibility.
• Minimum 10 years of experience in Department of Defense, Federal Agencies, and/or Intelligence Community government contracting.
• Current knowledge of the programs supported at U.S. Customs and Border Protection and Department of Homeland Security.
• Knowledge of business and management principles specific to strategic planning, resource allocation, leadership and leadership development, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing customer service to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction through routine personal interaction with customers, subcontractors, and program managers.
• Proven team building and motivational skills.
• Strong technical knowledge with expertise in Government contract performance and the applicable laws and regulations.

Physical Demands:

• Must be able to lift up to 15 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Public Trust (NAC) level. US Citizenship is a requirement for a Public Trust (NAC) clearance at this location.

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