(USA) Tire & Battery Technician - Automotive-FT

Walmart; Mechanicsburg (Cumberland County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Tire & Battery Center Technician to provide exceptional service in a dynamic environment. In this role, you will collaborate with team members to ensure customer satisfaction while adhering to safety and compliance standards. With a focus on continuous improvement, you will leverage digital tools to enhance the service experience and engage with customers effectively. This position offers competitive pay and a range of benefits, making it an excellent opportunity for those passionate about customer service and teamwork.

Benefits

Health benefits (medical, vision, dental)

401(k)

Stock purchase plan

Company-paid life insurance

Paid time off (PTO)

Parental leave

Family care leave

Bereavement leave

Jury duty leave

Voting leave

Qualifications

• Valid state-issued driver's license required.
• Must be 18 years of age or older.

Responsibilities

• Collaborate with team members to fulfill sales and service requests.
• Demonstrate knowledge of safety protocols and service standards.
• Communicate equipment needs and maintain accurate inventory.

Skills

Customer Service

Interpersonal Skills

Safety and Compliance Knowledge

Sales Techniques

Digital Tools Utilization

Education

High School Diploma or Equivalent

Tools

Point of Sale Systems

Handheld Technology

Job description

Position Summary

As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member’s expectations.

What you'll do...

1. Be a Team Member: Collaborates with team members to fulfill sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.
2. Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), product specifications, and seasonality, demonstrating knowledge of Point of Sale systems and selling techniques.
3. Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
4. Be an Owner: Communicates equipment, tools, and supplies needs to TBC Lead, tracking and monitoring returns and special orders, operating cash registers, processing transactions, and maintaining accurate inventory while auditing safety and compliance standards.
5. Be a Talent Ambassador: Values the members' experience in the TBC area and models high-quality service and products, developing, influencing, and inspiring others to work in a respectful, supportive, and team-oriented style.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners.

Respect the Individual: Embraces differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster our culture.

Serve our Customers and Members: Delivers results while putting the customer first, making decisions based on reliable information.

Strive for Excellence: Displays curiosity and a desire to learn, driving continuous improvements and supporting others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

-Health benefits: include medical, vision, and dental coverage.
-Financial benefits: include 401(k), stock purchase, and company-paid life insurance.
-Paid time off benefits: include PTO, parental leave, family care leave, bereavement, jury duty, and voting.

The hourly wage range for this position is $18.00 to $25.00*.
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Minimum Qualifications

Valid state-issued driver's license.
Must be 18 years of age or older.

Preferred Qualifications

Auto service industry, Retail Experience.

Primary Location

6520 Carlisle Pike Ste 250, Mechanicsburg, PA 17050-0000, United States of America