(USA) Tire and Battery Service Advisor

Sam's Club; Murrieta (CA); On-site; USD 26,174 - 35,817; Full time

Benefits offered by this job

Health benefits (medical, vision, dental)

401(k)

Paid time off (PTO)

Company-paid education benefits

Job summary

Sam's Club is hiring for a position in Murrieta, CA. The role requires excellent customer service skills and a strong commitment to team collaboration. Responsibilities include educating team members, operating cash registers, and ensuring compliance with safety protocols.

The ideal candidate will possess a valid driver's license and be at least 18 years old. Benefits include competitive pay, health coverage, a 401(k), and access to an education benefit program.

Qualifications

• Demonstrates knowledge of safety and compliance protocols.
• Communicates equipment, tools and supplies needs.
• Embraces differences in people, cultures, ideas and experiences.

Responsibilities

• Collaborates with team to fulfill sales requests and educate associates.
• Operates cash registers and processes transactions.
• Leverages digital tools to improve service experience.

Skills

Customer service

Communication

Technical skills

Team collaboration

Integrity

Education

Valid state-issued driver’s license

18 years of age or older

Tools

Point of Sale systems

Handheld technology

Job description

Position Summary

Position Summary...

What you'll do

What you'll do...

Responsibilities

• Be a Team Member – Collaborates with team members to fulfill sales and service requests, educates other associates on tools, tasks, resources, and mentors new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.
• Be an Expert – Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS Tire Pressure Monitoring systems, product specifications and seasonality, demonstrating knowledge of Point of Sale systems, phone and in‑person selling techniques.
• Be a Techie – Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them.
• Be an Owner – Communicates equipment, tools and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area, maintains accurate inventory audit safety and compliance standards, reports TBC complaints, safety hazards and problems with products, services and work areas, completes paperwork logs and other required documentation, ensuring merchandise is packaged, labeled and stored in accordance with company policies and procedures, identifying member needs, assists members with purchasing decisions and resolves issues and concerns.
• Be a Talent Ambassador – Serves as a brand advocate by valuing the members’ experience in the TBC area and modeling high‑quality service and products, developing influencing and inspiring others for working in a style that is respectful, supportive and team‑oriented, understanding roadblocks and assisting in training team members.
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change, difficulties and feedback.
• Respect the Individual – Embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent.
• Respect the Individual – Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence.
• Respect the Individual – Strengthens the team by helping, developing and mentoring others, recognizes others’ contributions and accomplishments.
• Act with Integrity – Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.
• Act with Integrity – Acts in a selfless manner and is consistently humble, self‑aware, honest, fair and transparent.
• Serve our Customers and Members – Delivers results while putting the customer first.
• Serve our Customers and Members – Makes decisions based on reliable information, balances short and long‑term priorities and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Strive for Excellence – Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience.
• Strive for Excellence – Drives continuous improvements, is open to and uses new technologies and skills and supports others through change.

Benefits Overview

At Sam’s Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Compensation

The hourly wage range for this position is $19.00 to $26.00*.

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Valid state‑issued driver’s license.
• 18 years of age or older.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Auto service industry experience.
• Retail experience.

Primary Location

40500 MURRIETA HOT SPRINGS RD, MURRIETA, CA 92563‑6403, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.