(USA) Personal Shopper Lead - Sam's

Sam's Club; Woodbridge (VA); On-site; USD 31,684 - 42,705; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Disability insurance

Company discounts

Live Better U education program

Job summary

Sam's Club in Woodbridge, VA is seeking a supervisor to assist management in overseeing associates, assigning duties, guiding member service approaches, and training staff to resolve member issues according to company guidelines.

You will support safety, recruitment, scheduling, coaching, and evaluation, oversee ecommerce programs like Club Pick Up, audit orders, and look for ways to improve productivity while maintaining policy compliance.

Qualifications

• Must be 18 years of age or older.
• Must successfully complete all job-required trainings and assessments within the prescribed time period if hired.

Responsibilities

• Supervise associates by assigning duties and providing guidance to ensure member service goals are met.
• Recruit, hire, schedule, coach and evaluate associates per policy.
• Maintain facility safety and conduct safety sweeps.
• Support ecommerce programs (Club Pick Up, Ship From Club) and resolve online customer issues.
• Audit orders, ensure accuracy, keep equipment ready, monitor CPU performance.
• Develop processes to improve productivity and quality.

Skills

Supervision

Communication

Training

Safety awareness

Job description

Position Summary

Position Summary...

What you'll do

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines. Ensures compliance with company policies and procedures, supports the Open Door Policy, participates in recruiting, hiring, scheduling, promoting, coaching and evaluating associates. Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling and disposing of hazardous materials following company steel standard guidelines, and correcting and reporting unsafe situations to management. Supports the Sams Club ecommerce plan in the club by overseeing operations of the ecommerce programs (e.g. Club Pick Up, Ship From Club, etc.), auditing online customer feedback, working to resolve customer complaints, escalating unresolved issues to management, and identifying trends. Supervises Associates supporting the ecommerce programs by training and providing resources to meet store associate needs, assigning duties, providing feedback, communicating goals and ensuring associate coverage at the ecommerce pickup location. Executes the Sams Club Pickup plan and processes in the club by updating club operations with key performance indicators, auditing customer orders to ensure they are fulfilled correctly, ensuring equipment is available and ready for associates, maintaining awareness of the club pickup strategy and execution goals, touring the club to evaluate CPU performance, training and providing resources to meet associate needs, evaluating performance and processes, determining their impact on the total club and supporting the development of new metrics. Supports projects to improve CPU efficiencies in the club by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading for other associates, executing process improvement projects, evaluating the execution of program plans and projects, identifying gaps and implementing solutions to improve process productivity and quality, communicating with others to ensure Sams Club Pickup is properly staffed. Provides member service by acknowledging the member, identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging and organizing merchandise, setting up cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise, and identifying shrink and damages. Oversees the picking and staging of club pickup orders throughout the day and ensuring products are selected and staged according to company policy and procedures. Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities. Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity, uses the Open Door Policy, assists management with correcting ethical and compliance issues and problems, leads and participates in teams by sharing resources, information and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved, and modeling and helping others adapt to change or new challenges.

Minimum Qualifications

• Must be 18 years of age or older.
• Must successfully complete all job‑required trainings and assessments within the prescribed time period if hired.

Preferred Qualifications

• Primary Location: 14050 WORTH AVE, WOODBRIDGE, VA 22192-4121, United States.

Benefits

At Sam's Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase plan and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty and voting. PTO or PPTO can be used for vacation, sick leave, holidays or other purposes. The amount depends on job classification and length of employment and will meet or exceed applicable paid sick leave laws. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities.

Compensation

The hourly wage range for this position is $23.00 to $31.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season or specific work performed. Multiple premiums may apply if criteria are met.

Company Policies

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.