(USA) Personal Shopper Lead - Sam's

Walmart Inc.; Highland Park (PA); Vor Ort; USD 31.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) program and stock purchase

Paid time off benefits

Live Better U education program

Zusammenfassung

Walmart Inc. in Langhorne, PA is seeking a full-time Sam's Club Associate to supervise associates, coordinate duties, and support member services while upholding safety and policy compliance.

The role emphasizes managing Club Pick Up and Ship From Club activities, resolving customer issues, and driving accuracy in order fulfillment. Strong communication and teamwork are essential, with opportunities for growth and bonus incentives.

Aufgaben

• Supervise associates in assigned area by assigning duties and providing guidance to ensure service standards.
• Train associates on processes and procedures and communicate goals and feedback.
• Support open door policy and participate in recruiting, scheduling, coaching, and evaluating associates.
• Maintain safety of facility and ensure compliance with policies and procedures.
• Oversee ecommerce programs (Club Pick Up, Ship From Club) and address customer feedback and complaints.
• Ensure club pickup operations are properly staffed and executed with accurate order fulfillment.

Jobbeschreibung

Sam's Club #6693 1717 E Lincoln Hwy
Langhorne, PA 19047-3043

R-2679340

$22.50 - $30.50/hr*

Full time

Shifts may vary

Position Summary...

What you'll do...

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals andfeedback training associates on processes and procedures providing direction and guidance to associates on member service approaches andtechniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies andprocedures supporting the Open Door Policy and participating in recruiting hiring scheduling promoting coaching and evaluating associatesMaintains safety of facility according to company policies and procedures by conducting safety sweeps following procedures for forklift spotting andhandling and disposing of hazardous materials following company steel standard guidelines and correcting and reporting unsafe situations tomanagementSupports the Sams Club ecommerce plan in the club by overseeing operations of the ecommerce programs for example Club Pick Up Ship FromClub etc auditing online customer feedback working to resolve customer complaints and escalating unresolved issues to management andidentifying trends generating causes and supporting management in implementing solutionsSupervises Associates supporting the ecommerce programs by training and providing resources to meet store associate needs assigning dutiesproviding feedback communicating goals and ensuring associate coverage at the ecommerce pickup locationExecutes the Sams Club Pickup plan and processes in the club by updating Club operations with key performance indicators auditing customerorders to ensure they are fulfilled correctly ensuring equipment is available and ready for associates maintaining awareness of the Club Pickupstrategy and execution goals touring the Club to evaluate CPU performance training and providing resources to meet associate needs evaluatingperformance and processes and determining their impact on the total Club and supporting the development of new metrics through feedback andutilizing current metrics to evaluate CPU effectivenessSupports projects to improve CPU efficiencies in the club by leveraging key performance indicators and leadership insight to resolve operational gapsmodeling appropriate picking and loading for other associates executing process improvement projects evaluating the execution of program plansand projects and identifying any gaps implementing solutions to improve process productivity and quality and communicating with others to ensureSams Club Pickup is properly staffedProvides member service by acknowledging the member and identifying member needs providing guidance and support to members regardingself service technology assisting members with purchasing decisions locating merchandise resolving member issues and concerns and promotingthe companys products and servicesEnsures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handlingclaims and returns zoning the area stocking arranging and organizing merchandise setting up cleaning and organizing product displays removingdamaged goods signing and pricing merchandise according to company policies and procedures identifying shrink and damages and securingfragile and highshrink merchandiseOversees the picking and staging of club pick up orders throughout the day and ensuring products are selected and staged according to companypolicy and proceduresDevelops communicates and implements processes and practices to meet business needs by collaborating with managers coworkers customersand other business partners analyzing and applying information from multiple sources monitoring progress and results and identifying andaddressing improvement opportunitiesDemonstrates promotes and supports compliance with company policies procedures and standards of ethics and integrity by explaining guidingand demonstrating how to apply these in executing business processes and practices implementing related action plans using the Open Door Policyand assisting management with correcting ethical and compliance issues and problemsLeads and participates in teams by using and sharing resources information and tools determining customer needs and business prioritiescoordinating and executing work assignments providing advice feedback and support to ensure timelines and work quality are achieved andmodeling and helping others with how to adapt to change or new challengesRespect the Individual:Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunitiesfor all associatesto thrive and perform helps to attract the best talentRespect the Individual:Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influenceRespect the Individual:Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishmentsAct with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around usAct with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparentServe our Customers and Members Delivers results while putting the customer firstServe our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholdersStrive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilienceStrive for Excellence: Drives continuous improvements is open to and uses newtechnologies and skills and supports others through change

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see