(USA) Outbound Coach

Wal-Mart Stores East, LP; Springfield (MO); On-site; USD 65,000 - 105,000; Full time

Job summary

Wal-Mart Stores East, LP is seeking a store leadership role in Missouri to drive operations, develop teams, and elevate the customer experience. You will oversee daily store functions, coaching associates and implementing company standards to meet business goals.

You will coordinate with leadership to manage budgets, forecast demand, and ensure execution of merchandising and service initiatives that align with Walmart values and customer expectations.

Qualifications

• Leads and develops teams through training and feedback.
• Delivers high quality customer service and store experience.
• Monitors store operations and drives process improvements.

Responsibilities

• Leads and develops teams through teaching and feedback.
• Drives store performance with budgeting, forecasting and cost control.
• Oversees inventory, merchandising, and loss prevention efforts.

Skills

People leadership

Customer service

Operational excellence

Job description

Position Summary

Position Summary... What you'll do... Effectively leads and develops teams through teaching training and actively listening to associates Tours the store and provides feedback Tourto Teach engages and collaborates with associates at all levels regarding store operations technology use business objectives merchandising and company direction Introduces and leads company transformation initiatives establishes clear expectations and guidelines for the implementation of business solutions and successfully communicates business objectives to teams Models and exhibits great customer service standards to store associates by adhering to and practicing the One Best Way OBW service model Manages and supports customer service efforts such as store of the community and community outreach programs ensuring that customer needs complaints and issues are addressed successfully Develops and implements corrective action plans and leads process improvement efforts to guarantee a highquality customer experience Contributes to the financial performance and sales of the designated store area by examining and evaluating profit and loss PL statements managing and assisting in budgeting forecasting and controlling expenses in the allocated business area to ensure they are indexed to sales Monitors and guarantees the proper functioning of inventory and operational processes Develops and implements action plans to control shrink and ensure the business areas sales and profit goals are met Assures that automation equipment is running effectively by monitoring product flow through the system tending to automated equipment and taking steps to address freight flow and resetting equipment Interacts with and monitors automated equipments computerbased interfaces notifies and assists an appropriate maintenance team or vendor with unresolved jams or equipment failures and follows and executes LockoutTagout procedures surrounding automation equipment Support Picking Replenishment and Staging operations providing tool free maintenance of the equipment clearing faults and swapping out equipment components resolving basic software errors acting as main point of contact to address site incidents requiring attention facilitating escalation of incidents that cannot be resolved at the site Participates in key communication forums to keep abreast of updates documenting and communicates back lessons learned and continuous improvement recommendations to MarketFullfillment Center technology vendor Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executing business processes and practices Sustainability Communicates PSP sustainability values and goals for example energy reduction waste reduction sustainable products to Associates throughout the Clubarea of responsibility ensuring their understanding of the importance and impact of these initiatives and connects PSP initiatives to the Clubarea of responsibility goal Recommends ideas or approaches based on PSP sustainability values and goals that would further improve operations and outcomes Uses sustainability information to promote organizational success while improving social economic and environmental practices Teaches Associates in area of responsibility how to handle and respond to community partners questions and concerns regarding PSP sustainability values efforts and goals including steps to take when they dont know the answer to give Provides advice and guidance to Associates on those behaviors and actions that are consistent with PSP sustainability values and goals for example reducing waste saving energy demonstrating workrelated Personal Sustainability Practices Associate Engagement Ensures Associates understand and participate in the grass roots process yearround Ensures Associates implement action plans developed in response to Associate Opinion Survey results and tracks these efforts over time Implements programs designed to support and enhance Associate health and wellbeing by taking action to minimize or eliminate problematic issues Encourages and rewards Associate engagement behaviors that contribute to the achievement of Facility and own goals Consistently promotes the importance and value of Associate engagement by implementing processes and practices designed to improve engagement and enhance operations Identifies up and coming and highperforming talent including talent and provides for accelerated development opportunities Demonstrates awareness and value of teams by creating and maintaining an environment of objectivity open communication and respect Implements and supports strategies and initiatives that build highperforming teams Actively supports formal goal requirements Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change.