(USA) Optical Associate, Non-Certified – Sam’s Club

Walmart; Mobile (AL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Live Better U

Paid time off

Medical benefits

401(k) matching

Job summary

Sam’s Club in Mobile, AL is seeking an Optical Associate, Non‑Certified to help members with eyewear purchases, fittings, repairs, and prescription verification while maintaining the Optical area and processing POS transactions.

This role requires a high school diploma and ABO certification within 15 months; prior retail or healthcare experience is preferred. The position pays $18.00–$26.00 per hour with benefits and opportunities for career growth.

Qualifications

• High school diploma or equivalent required. ABO certification within 15 months of hire or internship.
• Willingness to obtain ABO certification and licensure as applicable by state laws.
• Experience in health care or retail environment preferred.

Responsibilities

• Stocking and merchandising in the Optical area.
• Assist members with eyewear fittings, orders, and repairs.
• Process member purchases and handle payments and returns via POS.
• Educate members on eyewear usage and care; support contact lens guidance.
• Ensure accuracy of prescription information and pupillary measurements.

Skills

Retail experience

Customer service

Education

High school diploma

ABO certification

Tools

POS system

Job description

(USA) Optical Associate, Non-Certified – Sam’s Club

Sam's Club #8102 601 E I 65 Service Rd S Mobile, AL 36606-3901

R-2622250

$18.00 - $26.00/hr*

Shifts may vary

What you'll do...

Maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise. Maintains the sales floor in the Optical area in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. Receives and stocks merchandise in the Optical area. Organizes and maintains the Optical area by following company procedures, utilizing equipment appropriately, merchandising, and completing paperwork, logs, and other required documentation. As needed, receives, audits and maintains hearing aid inventory and processes sales and refunds through the POS system. Operates hardware (for example, cash registers or related equipment), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.

Educates members on eyewear usage and care and supports contact lens insertions, removals, and hygiene guidance. Sells Optical products and services by assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear/contact lens orders, and identifying and verifying prescription information. Accurately measures pupillary distance and position of wear for various lens types, including bifocal, trifocal, occupational, and progressive lenses, using manual and digital systems. Performs frame adjustments and repairs and completes final inspection of eyewear prior to dispensing. Troubleshoots member non‑adapt issues and communicates with labs and optometrists regarding job status and product updates. Processes optical eyewear and contact lens orders, monitors trial lens inventory, and ensures calibration and cleanliness of optical equipment. Performs final inspection of eyewear, including compound prism verification and troubleshoots non‑adapt issues. Communicates with labs and optometrists regarding job status, product updates, and reordering expired lenses. Troubleshoots equipment failure issues and coordinates repairs. As needed and under guidance of the contracted or associate optometrist, completes patient appointments performs pre‑testing, and records results. Embraces the utilization of new and existing technology while supporting OD services. Collects payments for doctor/telehealth services.

Processes member visits by scheduling and confirming appointments, following company policies, procedures, and applicable state and federal laws.

Maintains and files records in compliance with HIPAA and company procedures. Requests, reviews, and processes insurance claims and payments for doctor services where applicable OD services are contracted. Requests, reviews, and processes insurance claims, payments, and chargebacks for eye care materials.

Completes assigned virtual and hands‑on trainings, including those necessary to acquire and maintain required certification and licensure, as applicable. Develops intermediate knowledge of eye anatomy and diagnostic testing. Participates in internal development opportunities to enhance technical and service capabilities. Where applicable by state regulations, registers with state board for apprenticeship or permit to work within 60 days. Ensures no lapse in registration or certification.

Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co‑workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Strengthens the team by helping, developing and mentoring others; recognizes others contributions and accomplishments.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.

Serve our Customers and Members: Delivers results while putting the customer first. Makes decisions based reliable information; balances short‑ and long‑term priorities; and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.

Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience. Drives continuous improvements; is open to and uses new technologies. Supports others through change.

At Sam's Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!

The hourly wage range for this position is $18.00 to $26.00* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications...

High school diploma, GED, or equivalent upon job entry or within 12 months of hire in order to sit for American Board of Opticianry (ABO) exam. Meet the requirements to work as an Optical associate (for example, minimum age, qualification, registration, certification, and/or licensure when required by the Optical organization and/or by State Boards of Opticianry, as applicable.) Must obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry. Willingness and ability to work with Manager to register and maintain own NPI number as required by state law. Licensed/Registered States Only: Meets or can satisfy state law requirements to become an apprentice optician and licensed optician. Must obtain state‑required optician licensure within 18 months of hire or job entry for full‑time associates, unless the applicable state licensure requirements mandate additional training hours. Must complete all applicable state licensure requirements and obtain optician licensure within 3 months of completing the minimum apprenticeship hours required by the state.

Preferred Qualifications...

Experience working in a health care or retail setting.

Primary Location...

601 E I65 SERVICE RD S, MOBILE, AL 36606-3901, United States of America. Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Explore our benefits

No cost to you

As a Sam’s Club associate, you’re eligible to enjoy a complimentary Sam’s Club Membership, which includes access to exclusive pricing, savings events and access to a wide range of products and services, both in‑store and online, plus a 10% discount on fresh fruits and veggies.

Live Better U

100% covered

Earn a degree or in‑demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Clear Pathways

Sam’s Club has invested in the next generation of talent through in‑house training programs and community‑based organizations that cultivate opportunities for everyone.

Enjoy 401(k) matching and stock purchase plans

Paid time off

Take a break as needed for vacation, sick leave, holidays, parental leave, and more

Medical, dental, vision, and wellness programs for you and your family

Access mental health resources and assistance programs for life’s challenges

Training, leadership programs, and clear paths to advance

That’s just the beginning. We offer more perks specific to your work location and role.

At Sam’s Club, we foster a culture of teamwork, growth, and innovation.

Here, associates are empowered to take initiative, solve problems, and contribute to a shared mission of delivering exceptional service and value to our members.

We believe in supporting each other like family, creating an environment where everyone’s voice is heard and respected.

Collaboration is at the core of everything we do.

Whether it’s working together in the club or brainstorming new ideas in the corporate office. We’re committed to your development, offering continuous learning opportunities and celebrating the unique skills each associate brings. At Sam’s Club, your work makes an impact every day, and we’re excited to have you as part of our community.

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