(USA) Merchandising Lead

Sam's Club; Village of Elmsford (NY); On-site; USD 31,684 - 42,705; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k) and stock purchase

Paid time off including parental leave

Job summary

Sam's Club in Elmsford, NY, seeks a dedicated team member to deliver exceptional customer service and support. The position includes overseeing associates and maintaining a high-quality sales floor while ensuring compliance with company guidelines.

Ideal candidates must have prior retail and customer service experience. We promote a drug-free workplace while providing comprehensive health benefits including medical, vision, and dental coverage.

The hourly wage ranges from $23.00 to $31.00 and includes various additional compensation options.

Qualifications

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.

Responsibilities

• Provide member service by identifying and assisting member needs.
• Supervise associates and manage their responsibilities.
• Ensure facility safety and compliance with company policies.
• Maintain sales floor standards and handle merchandise effectively.
• Oversee quality assurance of food and products.

Skills

Retail experience

Customer service experience

Leadership skills

Job description

Position Summary

Position Summary...

What You’ll Do

Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services.

Assists management with the supervision of associates in the assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member‑service approaches and techniques to ensure concerns are resolved per company guidelines.

Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility, organizes and maintains the sales floor, uses equipment, merchandises, and completes required documentation in accordance with company policies.

Maintains the safety of the facility by conducting safety sweeps, following forklift procedures, handling and disposing of hazardous materials, correcting and reporting unsafe situations, and ensuring compliance with company safety policies.

Ensures maintenance of the sales floor and merchandise presentation, properly handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up displays, removing damaged goods, signing and pricing items, identifying shrink and securing fragile high‑shrink merchandise.

Monitors food and merchandise quality, ensures product rotation, code dating, recalls, sanitation, and proper merchandising of categories, stocking, zoning, and cleaning all departments.

Oversees the picking and staging of club pick‑up orders throughout the day, ensuring products are selected and staged per company policy.

Develops and implements processes and practices, collaborates with managers, coworkers, customers, and partners, analyzes information from multiple sources, monitors progress, identifies improvement opportunities, and addresses them.

Demonstrates promotion of compliance with company policies, procedures, ethics, and integrity, explains how to apply them, and assists management with correcting ethical and compliance issues. Leads and participates in teams, shares resources, and determines customer needs and priorities, coordinating work assignments and supporting quality and timelines.

Respects individual differences, fosters an inclusive workplace, builds strong and trusting relationships, communicates with impact, energy, and positivity, mentors others, and upholds integrity, ethics, and compliance.

Delivers results while placing customer needs first and making informed decisions.

Strives for excellence by displaying curiosity, learning, calculated risk‑taking, resilience, continuous improvement, and embracing new technologies.

Benefits

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO may be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment. It meets or exceeds applicable paid sick leave laws.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high‑school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are fully paid by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $23.00 to $31.00*.

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

Minimum Qualifications

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.

Preferred Qualifications

• Leading a team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

Primary Location: 333 SAW MILL RIVER RD, ELMSFORD, NY 10523-1516, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.