(USA) Member Team Lead

Sam's Club; Lone Tree (CO); On-site; USD 34,440 - 45,460; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Education benefits

Job summary

Sam's Club in Lone Tree is looking for a team leader to assist management with supervising associates and achieving membership goals. The role includes providing excellent member service, processing memberships, and overseeing area responsibilities while ensuring compliance with company policies.

The ideal candidate will have retail and customer service experience. Benefits include health coverage, 401(k), PTO, and education programs. Compensation ranges from $25.00 to $33.00 per hour, with additional premiums possible.

Qualifications

• 6 months retail experience including operating front-end equipment.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervising associates.
• Communicate and support membership goals.
• Provide member service and assist members with purchasing.

Skills

Retail experience

Customer service

Team leadership

Tools

Cash register

Job description

Position Summary

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching and evaluating associates. Communicates and supports membership by providing information on membership types, programs and benefits to current and prospective members, processing memberships, upgrades and credit accounts, encouraging membership renewals, participating in sales and marketing events, completing and maintaining marketing recaps and other required documentation, striving to meet membership goals and promoting the value of Sam’s Club products and services. Provides and ensures member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self‑service technology, assisting members with transactions using registers or self‑checkout area and ensuring club pick‑up orders are filled. Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts, flatbeds, assisting members with transporting items using cart retrieval equipment according to company policies and procedures and maintaining parking lot cleanliness. Completes accounting records, files transactions and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting‑related investigations, preparing daily deposits, preparing and overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers and accounting office and maintaining confidentiality and accuracy of financial and personal information. Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners, analyzing and applying information from multiple sources, monitoring progress and results and identifying and addressing improvement opportunities. Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity by explaining, guiding and demonstrating how to apply these in executing business processes and practices, implementing related action plans using the Open Door Policy and assisting management with correcting ethical and compliance issues and problems. Leads and participants in teams by using and sharing resources, information, tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved and modeling and helping others with how to adapt to change or new challenges.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $25.00 to $33.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• 6 months retail experience including operating front‑end equipment (for example, cash register) AND 6 months customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Leading a front‑end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

Primary Location: 7817 PARK MEADOWS DR, LONE TREE, CO 80124-2547, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.