(USA) Member Specialist

Sam's Club; Las Cruces (NM); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Company-paid life insurance

Paid time off

Parental leave

Family care leave

Bereavement leave

Jury duty pay

Voting leave

Job summary

Sam's Club in Las Cruces, NM is seeking a Front End Associate to provide member service, operate the checkout area, and process purchases. You will assist with payments, returns, exchanges, and guidance on self-service technology while promoting Sam's Club products.

The role emphasizes safety, customer-first service, and teamwork to maintain a clean, organized shopping environment and to support associates with learning new programs and procedures.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register) and working with mobile retail applications.

Responsibilities

• Provides member service and processes purchases.
• Maintains checkout area and assists with payments, returns and exchanges according to policies.
• Gives guidance on self-service technology and promotes Sam's Club products and services.
• Verifies memberships, assists with purchases and maintains a safe shopping environment.

Skills

Retail experience

Front-end equipment

Mobile apps experience

Job description

Responsibilities

• Provides member service, maintains the checkout area, resolves member issues and concerns, promotes Sam's Club products and services, provides guidance and support to members regarding self-service technology, processes member purchases, assists with payments, returns, refunds and exchanges according to company policies and procedures for different membership and payment types, follows company safety standards, procedures and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise and corrects and reports unsafe situations to facility management.
• Maintains entrance areas, acknowledges members, verifies membership cards and identifies member needs, assists members with purchasing decisions, locates merchandise, promotes the company's products and services, zones the area, arranges and organizes merchandise, assists members with transporting items, and maintains a safe shopping environment.
• Maintains exit areas, reviews member receipts, acknowledges the member and identifies member needs, assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures, maintains paperwork, logs and other required documentation, executes emergency response procedures, and ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new programs rollout training, and provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans, using the Open Door Policy and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data and resources; collaborating with managers, co‑workers, customers and other business partners; identifying priorities, deadlines and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties and feedback.
• Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence.
• Strengthens the team by helping, developing and mentoring others and recognizing others’ contributions and accomplishments.
• Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Values and Expectations

• Respect the Individual: embraces differences in people, cultures, ideas and experiences and creates a workplace where associates feel seen, supported and connected through a culture of belonging.
• Respect the Individual: works as a team and builds strong and trusting relationships.
• Act with Integrity: maintains and promotes the highest standards of integrity, ethics and compliance and holds oneself and others accountable.
• Serve our Customers and Members: delivers results while putting the customer first.
• Strive for Excellence: drives continuous improvement and is open to new technologies and skills.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays or other purposes. The amount you receive depends on your job classification and length of employment.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Compensation

The hourly wage range for this position is $17.00 to $25.00.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• Retail experience including operating front end equipment (for example, cash register) and working with mobile retail applications.

Primary Location

2711 N TELSHOR BLVD, LAS CRUCES, NM 88011-8202, United States of America

Other Information

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.