(USA) Licensed Vision Center Manager - Single

Walmart Inc.; York (SC); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Health benefits

401(k)

PTO & leave

Education benefits

Job summary

Walmart Inc. in York, SC seeks a leader for the Optical Department to drive sales growth through merchandising, pricing accuracy, inventory oversight, and expert patient care.

You will lead the optical team, coordinate fittings, lens selections, and contact lens education under optometric supervision, while maintaining HIPAA compliance and high service standards. This role partners with store leadership to deliver community‑oriented eye care, manage lab communications, scheduling, insurance

Qualifications

• Minimum Qualifications include 2+ years of college or equivalent.
• Retail experience with supervisory responsibilities is required.
• Optical experience and active licensure/registration are needed.

Responsibilities

• Lead the optical department to drive sales growth and maintain high service standards.
• Oversee eyewear measurements, fittings, and contact lens education under optometric supervision.
• Coordinate with labs, manage insurance processing and EHRs, and ensure HIPAA compliance.
• Manage staffing, training, performance, and fulfillment of patient needs.

Job description

Leads department sales growth through effective merchandising, pricing accuracy, inventory oversight, and seasonal execution. Forecasts sales trends and aligns product assortments with member needs, community demographics, and local economic patterns. Monitors competitive pricing and adjusts strategies to strengthen market relevance and achieve financial targets. Uses sales data to identify opportunities, refine merchandising tactics, and drive continuous improvement in revenue performance. Encourages team engagement in store and builds connections with stakeholders to enhance departmental visibility and long-term impact. Leads community outreach efforts to promote optical services, expand brand presence, and strengthen local relationships. Represents the optical department in both community programs and internal business initiatives that support organizational goals. Sets and upholds high service standards to ensure the prompt, accurate resolution of member inquiries and concerns. Leads lifestyle consultations and recommend visual solutions with clear guidance on product and features that will fill patient needs under appropriate supervision. As permitted by scope-of-practice requirements, oversees precise eyewear measurements, fittings, adjustments, and contact lens education, maintaining safety and accuracy under applicable optometric supervision. Ensures the confidentiality of member information and maintains accurate, compliant documentation, including HIPAA and safety protocols. Manages quality assurance processes, resolves complex optical issues under applicable optometric supervision, and maintains equipment calibration, cleanliness, and readiness. Leads, coaches, and develops the optical team through hiring, training, performance management, and recognition. Fosters a collaborative and inclusive culture grounded in accountability, engagement, and continuous development. Assigns duties strategically to optimize workflow, elevate skills, and ensure operational excellence. Supports certification and licensure pathways, encourages skill advancement, and ensures the timely renewal of credentials. Ensures apprentice opticians have sponsorship in accordance with state requirements and provides clear development pathways. As permitted by scope-of-practice requirements, oversees the accuracy of all optical measurements, including pupillary distance, position of wear, and multifocal/progressive lens parameters under applicable optometric supervision. Ensures the consistent use of manual and digital tools. Ensures the high‑quality execution of frame adjustments, repairs, and final eyewear inspections (including prism verification) under applicable optometric supervision. Leads troubleshooting efforts for non‑adapt cases, under applicable optometric supervision, and coordinates communication with labs, suppliers, and optometrists regarding job status, product updates, and corrective actions. Directs eyewear and contact lens order processing, trial lens inventory control, and adherence to equipment calibration and maintenance protocols under applicable optometric supervision. Monitors equipment performance, guides troubleshooting, and coordinates repairs or replacements to maintain uninterrupted clinical operations. Supports OD services by overseeing appointment scheduling workflows, pre‑testing procedures, contact lens insertion and removal documentation accuracy, and payment collection for doctor or telehealth services under contracted optometric services where permitted. Promotes the utilization of new and existing optical technologies to improve accuracy, efficiency, and member experience. Ensures compliance with HIPAA, optical regulations, company policies, and safety protocols, setting clear expectations for the team. Analyzes operational and performance reports, identifies gaps, and implements corrective actions to maintain audit‑ready standards. Manages shrink prevention efforts, maintains appropriate stock levels, and enforces receiving procedures and inventory protection protocols. Oversees asset protection activities, quality assurance reviews, and the proper maintenance of optical equipment and work areas. Prepares, reviews, and uses operational reports to guide decision‑making and ensure alignment with organizational goals. Represents the optical department in cross‑functional collaborations supporting broader business objectives. Provides OD office support and patient intake support for optical and optometric services where permitted, including appointment coordination, insurance verification, payment collection and maintenance of patient records in compliance with HIPAA and company policies. Supports clinical operations by performing basic optometric pre‑testing and recording results under the guidance of the optometrist where permitted.

Company Culture

• Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
• Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing and mentoring others; recognizes others' contributions and accomplishments.

Act with Integrity

• Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve our Customers and Members

• Delivers results while putting the customer first.
• Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.

Strive for Excellence

• Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Primary Location

970 E LIBERTY ST, YORK, SC 29745-1662, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Minimum Qualifications

• Option 1: Completion of 2 or more years of college.
• Option 2: 1 year's retail experience and 1 year's supervisory experience.
• Option 3: 2 years' general work experience, including 1 year's optical experience and high school diploma, GED, or equivalent.
• Meets eligibility requirements to work in the Vision Center, including minimum age of 18, certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Active licensure/registration.
• Active ABO.

Preferred Qualifications

• Experience in optical services or retail operations.
• Experience supervising 5 or more direct reports with responsibility for performance management, mentoring, hiring, and firing.
• Experience with insurance processing and electronic health records.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.
• The hourly wage range for this position is $37.00 - $50.00.
• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include : Regional Pay Zone (RPZ) (based on location).

Fifty years ago, Sam Walton started a single mom‑and‑pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.