(USA) Freight Flow Associate

Sam's Club; Gastonia (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Sam's Club in Gastonia, North Carolina is seeking a dedicated team member to operate a forklift, manage inventory, and provide exceptional customer service. This role requires adherence to safety standards and effective communication with members.

The ideal candidate should have strong organizational skills and a commitment to maintaining the sales floor and merchandise presentation. Join our team to help enhance the shopping experience and ensure safety in our facility.

Qualifications

• Ability to operate a forklift and manage inventory safely.
• Strong customer service skills and ability to assist members.
• Knowledge of safety practices and ability to maintain safety standards.

Responsibilities

• Operate forklift to move and organize merchandise.
• Comply with company policies and maintain safety standards.
• Provide excellent member service and resolve issues.

Skills

Forklift operation

Inventory management

Customer service

Safety compliance

Job description

Position Summary

Position Summary... What you'll do: Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices. Operates forklift following Company standards and guidelines by safely picking up, moving, placing and positioning merchandise pallets. Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations. Carries out tasks, communicates progress and information, determines and recommends ways to address improvement opportunities, and adapts to and learns from change, difficulties and feedback. Receives stocks and organizes merchandise and supplies from distribution centers and suppliers throughout the facility by managing inventory flow, following company policy and procedures for utilizing equipment appropriately, merchandising working inventory exceptions, correcting shelf capacities and completing and retaining required paperwork logs and other documentation. Provides member service by acknowledging the member, identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services. Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials, following company steel standards, and reporting unsafe situations to management. Maintains the sales floor and merchandising presentation in accordance with company policies and procedures by properly zoning the area, stocking and rotating merchandise, removing damaged or out‑of‑date goods, setting up cleaning and organizing product displays, maintaining modular integrity, receiving, sorting, staging and delivering merchandise, ensuring prominent display of promotional and seasonal merchandise, processing defective merchandise, monitoring shrink security risks and safety. Ensures club pick‑up orders are filled by assisting with picking club pick‑up orders throughout the day, staging, ensuring products are selected and staged according to company policy and procedures, ensuring Merchandising Associates pick orders within an acceptable timeframe and are staged properly, and performing occasional audits for accuracy. Handles inventory moves and displays goods in safe and correct ways, tracks goods, maintains in‑stock levels and controls shrinkage in a timely manner, reports poor inventory practices and low in‑stock levels in the assigned area, uses inventory tools and equipment safely, operates and maintains forklifts safely, reports poor or unsafe conditions, identifies customers who need help, actively engages them and assists them with technology services and items, models and helps others with technology services, identifies shrink opportunities and problems with products, services and work areas and takes steps to fix them, maintains equipment, ensures products are organized and stocked correctly, and promptly fixes any problems. Respects the Individual by embracing differences, building strong relationships, communicating with impact, energy and positivity, strengthening the team through mentorship, and acting with integrity by maintaining highest standards of ethics and compliance.