(USA) Director, Quality Assurance Continuous Improvement

Walmart; Bentonville (AR); On-site; USD 110,000 - 220,000; Full time

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Job summary

Walmart is seeking a Director of Continuous Improvement to lead monitoring, assurance, risk intelligence, control effectiveness, remediation, and transformation across Last Mile Delivery's Trust and Safety pillar. This role drives a closed-loop assurance model and elevates quality across operations.

The leader will strengthen operational resilience through process redesign, automation, and data-driven insights, partnering with cross-functional teams to deliver scalable, sustainable solutions

Qualifications

• Bachelor's degree in a related field with 5+ years in training, quality, product development, or related area.
• 7 years’ experience in training, quality, product development, or related area.
• Strong root cause analysis and process improvement capabilities.

Responsibilities

• Lead Monitoring & Assurance with a risk-based approach to identify defects and weaknesses.
• Drive root cause analysis and remediation with accountable owners and action plans.
• Build Risk Intelligence using data, incidents, and risk signals to identify trends.
• Assess risks and control effectiveness and drive sustainable remediation.
• Transform operations through redesign, standardization, automation, and AI.
• Strengthen operational resilience by addressing dependencies and vulnerabilities.
• Deliver actionable reporting and insights on health, risks, and remediation.
• Partner cross-functionally to prioritise systemic improvements and sustainable solutions.

Skills

Root cause analysis

Quality control

Process transformation

Operational resilience

Data-driven insights

Automation

Cross-functional collaboration

Budget management

Stakeholder engagement

AI-enabled operations

Education

Bachelor’s degree (Business/Engineering)

Six Sigma Certification

ISO Certification

Job description

802 Respect Dr
Bentonville, AR 72716-0000

R-2659349

$110,000 - $220,000/yr

Regular/ Permanent

Position Summary

TheDirectorofContinuousImprovementleadsmonitoring,assurance,riskintelligence,controleffectiveness,remediation,andtransformationacrossLastMileDelivery'sTrustandSafetypillarfocusedonriskoperations.Thisroleidentifiesimprovementopportunities,assesseswhetherrisksandcontrolsareeffectivelymanaged,determinesrootcauses,andensurescorrectiveactionsdeliversustainableresults.Theleaderwillevolvetraditionalqualityassuranceintoaclosed-loopassurancemodelthatdetectssystemicissues,drivesaccountableremediation,andvalidateseffectiveness.Therolealsoleadsoperationalresiliencythroughprocessredesign,businesscontinuity,data-driveninsights,techautomation—challenginghowworkisperformedanddesigningscalable,sustainablesolutions.

About the team

The Trust & Safety team supports Last Mile Delivery by enabling a safe, fair, and resilient ecosystem that ensures fast and reliable service. This team drives continuous quality improvement through data analysis, root cause identification, and leadership in quality assurance programs. They collaborate with stakeholders to enhance processes, deliver consistent service, and promote trust with every delivery. Focused on operational excellence, the team fosters a culture of accountability and innovation, ensuring high standards and reliability while supporting the overall mission to save customers time through efficient delivery solutions.

What you’ll do

• LeadMonitoring&Assurancebybuildingarisk-basedapproachthatidentifiesrecurringdefects,systemicweaknesses,andemergingoperationalissues.
• Driverootcauseandremediationmanagement,ensuringissueshaveaccountableowners,actionplans,timelines,escalation,andeffectivenessvalidation.
• BuildRiskIntelligenceusingdata,incidents,andrisksignalstoidentifytrends,emergingrisks,andproactiverecommendations.
• Assessrisksandcontroleffectiveness,identifyinggapsanddrivingsustainableremediation.
• Transformoperationsthroughprocessredesign,standardization,automation,andAI.
• Strengthenoperationalresiliencebyaddressingcriticaldependencies,vulnerabilities,andfailurepoints.
• Deliveractionablereportingandinsightsonoperationalhealth,risks,controls,andremediation.
• Partnercross-functionallytoprioritizesystemicimprovementsanddrivesustainablesolutions.

What you’ll bring

• Provenleadershipexperienceincontinuousimprovementwithastrongfocusonrootcauseanalysis,controleffectiveness,processtransformation,andbuildingoperationalresiliency.
• Expertiseindeveloping,implementing,andevaluatingmonitoringprogramsandprocessestoenhancecustomersatisfactionandoperationalefficiency.
• Abilitytoanalyzecomplexdata,identifybehavioralgaps,andrecommendactionableimprovements.
• Experiencemanagingbudgetsandresourceplanningwithinqualitycontrolfunctions.
• Strongcollaborationskillstoengagestakeholdersandleadcross-functionalinitiatives.
• Experienceleadingtransformationinitiativesinvolvingtechnology,automation,analytics,orAI-enabledoperations

Minimum Qualifications

Bachelor’s degree in Business, Communications, Education, Engineering, or related field and 5 years’ experience in training, quality, product development, related area OR 7 years’ experience in training, quality, product development, or related area.

Preferred Qualifications

Assessing training programs and customer service levels in a production, sales, or customer service environment., Large-scale testing experience, SupervisoryMasters: Business, Masters: Communication, Masters: Computer Engineering, Masters: EducationInternational Standards Organization - Certificate, Six Sigma - Certification

Primary Location

802 Respect Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you’ll enjoy

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Get 10% off

Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U

100% covered

Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.

Medical, dental, vision, and wellness programs for you and your family

Access mental health resources and assistance programs for life’s challenges

Training, leadership programs, and clear paths to advance.

Imagine a workplace surrounded by innovation.At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.

Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.

With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.

Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.

Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.

Join us at Walmart and grow your career alongside a community that feels like home.

This isn’t just a workplace—it’s a destination for leaders eager to make a difference.

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