(USA) Asset Protection Operations Coach

Walmart Inc.; Phoenix (AZ); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Employee discount

401(k)

Job summary

Walmart Inc. in Phoenix is seeking a store role focused on delivering exceptional customer service, merchandising excellence, and team leadership. You will guide associates, ensure accurate pricing and signing, manage inventory flow, and uphold safety standards to create a positive shopping experience.

Join a team that emphasizes leadership development, community engagement, and continuous improvement through the One Best Way approach while supporting store goals and customer satisfaction.

Qualifications

• Customer-focused service approach and ability to resolve issues.
• Ability to train and mentor hourly associates.
• Merchandising and signage execution to maximize sales.
• Strong communication across store teams and with customers.

Responsibilities

• Lead and develop hourly associates through coaching and feedback.
• Maintain exceptional customer service standards and resolve inquiries.
• Oversee stocking, sign accuracy, and product rotation in assigned area.
• Execute loss prevention practices and safety procedures.
• Support community programs and store initiatives as needed.

Skills

Customer service

Team leadership

Merchandising

Communication

Problem solving

Job description

Position Summary...

What you'll do...

Drives sales by ensuring effective merchandise presentation for example accurate and competitive pricing proper signing inventory levelscleanliness of the area assessing economic trends and community needs overseeing the stocking and rotation of merchandise setting up cleaningand organizing product displays and securing fragile and highshrink merchandiseLeads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectivelyModels and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experienceProvides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potentialControls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives Buildsaccountability for policies and procedures Measures adherence to loss prevention policies and procedures Reviews variances to inventory reportsConducts operational and preinventory reviews Gathers data audits results and monitors deficiency trends Identifies improvement opportunitiesCommunicates and works with managers and associates to determine corrections needed to inventory controls Influences the implementation andexecution of control corrections Trains managers and associates operational controls and processes in multiple storesDetects deters investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegalactivities Conducts investigations relating to company operations and policies Gathers evidence takes statements writes case reports and providescourt room testimony as needed Partners in collaborative efforts with other investigative entitiesMonitors safety and risk controls within a facility by ensuring an effective safety program is in place Supervises safety team members Identifiesaccident trends to develop and implement solutions to prevent accidents Observes workplaces practices and provides training to associates onaccident prevention techniques Communicates plans to minimize accidents Oversees safety reviews and implements plans to improve workplacesafetyManages facilitylevel training and execution of asset protection safety and claims and receiving procedures by reviewing the application of policiesprocedures compliance guidelines for example cold chain hazardous materials and operational controls Identifies gaps in expectations versustraining Determines training needs Develops and delivers training as neededManages claims and receiving operations by ensuring proper policies and procedures are followed Ensures the timely processing of claims forexample damaged defective returned liquidated items and merchandise deliveries for example suppliers thirdparty deliveries Providesdirection for claims or receiving issues Maintains necessary documentation and reportingCoordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learningEnsures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the OpenDoor Policy and providing direction and guidance on applying these in executingbusiness processes and practicesRespect the Individual Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000BRespect the Individual Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000BRespect the Individual Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishmentsAct with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local givingAct with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparentServe Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plansServe Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plansStrive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakesStrive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through changeAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also