(USA) Asset Protection Operations Coach

3M HEALTHCARE; Denham Springs (LA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase program

Life insurance

Job summary

Walmart in Denham Springs, LA is seeking an Asset Protection Supervisor to lead store teams, enforce policies, and drive profitable operations while delivering a high‑quality customer experience.

You will supervise hourly associates, mentor staff, and coordinate with stakeholders to meet business goals. The role emphasizes loss prevention, safety, and compliance within a dynamic retail environment.

Qualifications

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi‑department environment.
• 1 year’s experience in asset protection or related area.
• Successful completion of criminal background check and any applicable trainings.

Responsibilities

• Leads and develops teams by teaching, training and providing feedback across store operations.
• Models exceptional customer service and supports community outreach efforts to meet customer needs.
• Provides supervision and development for hourly associates, setting clear expectations and recruiting qualified staff.
• Controls loss by measuring adherence to policies, reviewing inventory variances and conducting audits.
• Coordinates activities with stakeholders to meet customer and business needs and communicates progress.

Skills

Leadership

Customer service

Team supervision

Loss prevention

Safety training

Education

Two years college

Asset protection training

Job description

Position Summary

Drives sales by ensuring effective merchandise presentation such as accurate and competitive pricing, proper signing, inventory level control, cleanliness of the area, assessing economic trends and community needs, overseeing the stocking and rotation of merchandise, setting up, cleaning and organizing product displays, and securing fragile and high shrink merchandise.

Responsibilities

• Leads and develops teams effectively by teaching, training and actively listening to associates, touring stores and providing feedback; tours to teach, communicates and collaborates with all levels of associates regarding store operations, utilizes technology, business initiatives, merchandising and company direction, introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions and communicates business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model, managing and supporting customer service initiatives for example store of the community and community outreach programs, ensuring customer needs, complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.
• Provides supervision and development opportunities for hourly associates by hiring, training and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and pre‑inventory reviews, gathering data, audit results and monitoring deficiency trends.
• Detects, deters, investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducting investigations relating to company operations and policies, gathering evidence, taking statements, writing case reports and providing court‑room testimony as needed.
• Monitors safety and risk controls within a facility by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends to develop and implement solutions to prevent accidents, observing workplace practices and providing training to associates on accident prevention techniques, communicating plans to minimize accidents, overseeing safety reviews and implementing plans to improve workplace safety.
• Manages facility‑level training and execution of asset protection, safety, claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines for example cold chain, hazardous materials and operational controls, identifying gaps in expectations versus training, determining training needs, developing and delivering training as needed.
• Manages claims and receiving operations by ensuring proper policies and procedures are followed, ensuring the timely processing of claims for example damaged, defective, returned, liquidated items and merchandise deliveries for example suppliers and third‑party deliveries, providing direction for claims or receiving issues and maintaining necessary documentation and reporting.
• Coordinates and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices.

Leadership and Values

• Respect the Individual: Builds high‑performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging and creates opportunities for all associates to thrive and perform.
• Respect the Individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence.
• Respect the Individual: Attracts and retains the best talent, empowers and develops talent and recognizes others’ contributions and accomplishments.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us, creating a sense of belonging, eliminating waste, participating in local giving.
• Act with Integrity: Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent.
• Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where and when customers shop and applies the EDLP and EDLC business models to all plans.
• Serve Our Customers and Members: Makes decisions based on data insights and analysis, balances short‑ and long‑term priorities and considers our customers, fellow associates, shareholders, suppliers, business partners and communities when making plans.
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience and encourages learning from mistakes.
• Strive for Excellence: Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits and Compensation

The annual salary range for this position is $65,000.00 - $80,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include regional pay zone, complex structure and state pay differential where applicable.

We offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment and will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For more information about benefits and eligibility, see One.Walmart.

Location

Primary Location: DENHAM SPRINGS, LA 70726-4802, United States of America

Minimum Qualifications

• Completion of 2 years of college.
• Option 2: 1 year’s experience as a supervisor in a multi‑department environment.
• Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi‑department environment.
• Option 4: 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• Successful completion of criminal background check and/or firearms authorized training.
• Associates will be required to attend and successfully complete all job‑required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports, including the responsibility of performance management, mentoring, hiring, and firing.
• Investigative experience.
• Bachelor's degree in Business or Criminal Justice.

EEO Statement

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.