US-Technical Specialist

Apple; Bellevue (WA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Stock programs

Employee stock purchase plan

Medical and dental coverage

Retirement benefits

Discounted products

Educational expense reimbursement

Bonuses or commission payments

Relocation

Job summary

Apple Retail seeks a Technical Specialist to deliver expert technical support and troubleshooting for customers, while also generating excitement for Apple products and services. You will educate customers on repair options and help them get the most from their Apple devices.

You will continuously learn about Apple products and Genius Bar repair processes to support high-quality repairs and excellent customer care in a fast-paced retail setting.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and holidays in the retail store.
• Ability to follow troubleshooting steps to identify root causes in a customer service environment.
• Willingness to learn about Apple products, services, and repair processes.
• Comfort working in a fast paced environment and balancing multiple tasks.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes.
• Support customers with Apple product or software issues with care and empathy.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Provide feedback on recurring repair problems to contribute to product improvements.
• Educate customers on relevant ways to buy and on product/service options.
• Perform other tasks as needed, including support on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and learning from others.

Skills

Technical expertise

Troubleshooting

Interpersonal skills

Learning mindset

Multitasking

Teamwork

Confidentiality

Curiosity

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.

A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

Description

Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.

Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.

Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Preferred Qualifications

• You can:
• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
• Navigate customer service issues with care and strong interpersonal skills.
• Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
• Work in a fast-paced environment and balance multiple tasks at the same time.
• Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.
• Be curious and open to learning from others and helping each other grow.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $24.00 and $30.59/hr, and most new hires start at $24.00. Your base pay will depend on your skills, qualifications, experience, and location.

• Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs.
• Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan.
• Comprehensive medical and dental coverage.
• Retirement benefits.
• A range of discounted products and free services.
• Reimbursement for certain educational expenses - including tuition.
• Discretionary bonuses or commission payments as well as relocation.

Learn more about Apple Benefits

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Apple accepts applications to this posting on an ongoing basis.

Role Number: 200681790-2593