US - Specialist: Seasonal, Part-time

Apple; Burlington (MA); On-site; USD 41,000 - 52,000; Full time

Job summary

Apple Retail is where the best of Apple comes together to help people do what they love, delivering an only-at-Apple customer experience. A Specialist builds brand loyalty and creates owners of Apple products and services, asking questions to customize recommendations.

Deliver excellent service by understanding needs, educating customers on purchase options, and staying up to date on Apple’s products and processes. You’ll support peers, contribute to inclusion, and embody Apple values daily.

Qualifications

• Knowledge of Apple products and services.
• Personalize solutions based on customer needs.
• Ability to work in a fast-paced environment with multiple customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products and services.
• Stay up to date on Apple products, services, and purchase options.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks including customer service in other store areas.

Skills

Knowledge of Apple products

Personalize solutions

Team player

Curious and learner

Confidential information handling

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious – you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.

Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.

Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Preferred Qualifications

• You can demonstrate knowledge of Apple products and services.
• You personalize solutions based on customer needs, and effectively communicate them.
• You work in a fast-paced environment, often supporting multiple customers at the same time.
• You work in a team environment, demonstrating shared responsibility and accountability with other team members.
• You are curious and open to learning from others and helping each other grow.
• You learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• You are trusted with sensitive or confidential information, keeping with Apple’s core values.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses – including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New York, New Jersey, Ohio, Vermont, Virginia, Washington, or Washington DC locations select a store and view pay information.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace.

Learn about reasonable accommodations for job applicants.

Apple accepts applications to this posting on an ongoing basis.

Role Number: 114438158