US-Senior Manager

Apple; Sugar Land (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Apple Retail in Sugar Land, Texas seeks a Senior Manager to shape a positive customer interaction environment that drives performance and business priorities. You will develop other managers, support Store Leader decisions, and lead a multifunctional team in delivering the Apple experience.

The role emphasizes inclusive leadership, recruiting and coaching, and maintaining a high standard of customer service while protecting assets and ensuring store goals are met.

Qualifications

• Minimum: availability to work schedule including nights, weekends, and holidays in-store.
• Proficient in written and spoken English.
• 3 years of leadership experience in retail, sales, or a related field.

Responsibilities

• Lead a team, including Managers, and empower each member to learn, grow, and achieve performance goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by engaging with team members and customers to meet priorities and deliver exceptional service.
• Address customer and team member concerns and escalations with leadership and People partners as appropriate.
• Drive store performance by planning and executing the operational strategy across functions and the entire store.
• Maintain and uphold policies and protect assets and confidential information.
• Be a role model for inclusive leadership and build diverse teams.
• Create a safe, respectful, and inclusive environment for all team members.

Skills

Retail leadership

English proficiency

Analytics

Mentorship

Coaching

Communication

Decision making

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Senior Manager, you’re responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You help drive your store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision making. While a Senior Manager leads specific parts of the experience, you also help identify, analyze, and solve complex problems in partnership with Store Leader.

Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.

Assist with recruiting, training, developing, and retaining a diverse, high-performing team.

Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.

Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.

Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.

Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.

Perform other tasks as needed.

Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.

Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

You should:
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Be proficient in written and spoken English (sign language supported).
Have 3 years of leadership experience in retail, sales, or a related field..

Preferred Qualifications

You can:
Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
Follow through on commitments and establish mechanisms to encourage others to do the same.
Instill trust within the team and operate with a high level of integrity.
Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
Communicate with excellence, and tailor your communication style to different audiences.
Develop others through mentorship, coaching, and effective feedback.
Provide support and guide others through challenges, and step in to handle difficult conversations, while remaining calm in a fast-paced and constantly changing retail environment.
Manage work through effective organization, planning, and prioritization.