US-Senior Manager

Lex; Santa Barbara (CA); On-site; USD 63,000 - 106,000; Full time

Benefits offered by this job

Employee stock programmes

Medical and dental coverage

Relocation assistance

Tuition reimbursement

Job summary

Apple Retail in Santa Barbara is seeking a Senior Manager to lead a store team and partner with the Store Leader on business strategies. You will develop managers, drive performance, and ensure exceptional customer service while upholding Apple’s values and policies.

You will recruit, train, and retain a diverse, high‑performing team, and actively participate in Floor Leadership to meet priorities and foster an inclusive environment.

Qualifications

• Minimum of 3 years of leadership experience in retail or a related field.
• Strong written and verbal English communication skills.
• Ability to work nights, weekends, and holidays as business needs require.

Responsibilities

• Lead a team (including Managers) to achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high‑performing team.
• Participate in Floor Leadership to model excellence and meet business priorities.
• Address customer and team member concerns and escalations with leadership support.
• Drive store priorities by planning and executing the operational strategy.
• Uphold company policies and protect assets and information.
• Perform other tasks as needed.
• Foster an inclusive environment and demonstrate Apple’s values daily.
• Be a role model for inclusive leadership and team development.
• Create a safe, respectful, and inclusive environment for all.

Skills

Leadership experience

Retail management

Customer service

English proficiency

Scheduling flexibility

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Senior Manager, you’re responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You help drive your store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision making. While a Senior Manager leads specific parts of the experience, you also help identify, analyse, and solve complex problems in partnership with Store Leader.

Description

Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.

Assist with recruiting, training, developing, and retaining a diverse, high‑performing team.

Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modelling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.

Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.

Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.

Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.

Perform other tasks as needed.

Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Be a role model for inclusive leadership behaviours and build, develop, and retain diverse teams.

Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken English (sign language supported).
• Have 3 years of leadership experience in retail, sales, or a related field.

Preferred Qualifications

• You can:
• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgement.
• Communicate with excellence, and tailor your communication style to different audiences.
• Develop others through mentorship, coaching, and effective feedback.
• Provide support and guide others through challenges, and step in to handle difficult conversations, while remaining calm in a fast‑paced and constantly changing retail environment.
• Manage work through effective organisation, planning and prioritisation.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $46.22 and $76.90/hr, and your base pay will depend on your skills, qualifications, experience and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programmes. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition.

Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programmes are subject to eligibility requirements and other terms of the applicable plan or programme.

Equal Employment Opportunity & Accessibility

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Learn more about your EEO rights as an applicant.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace.

Learn about reasonable accommodations for job applicants.

Role Number: 200686260-2573