US Retail Markets Claims Apprenticeship Program-Summer 2027

Liberty Mutual; Florida; Hybrid; USD 30,000 - 42,000; Full time

Job summary

Liberty Mutual is seeking candidates for a hands‑on Claims Apprenticeship in the United States. Over 6–12 months, you will participate in classroom training, on‑the‑job assignments, mentoring, and real claim work to prepare for a Claims Resolution Specialist role.

The program offers flexible hours (part‑time or full‑time), milestone‑based advancement, and support for licensing and development. A clear path to full‑time opportunities is provided upon successful completion.

Qualifications

• High school diploma or GED required.
• 0–2 years of professional experience; customer service, legal, medical, or investigative experience a plus.
• Strong written and verbal communication skills; empathetic customer interactions.

Responsibilities

• Manage, investigate, and resolve assigned claims within authority levels.
• Gather information from policyholders, claimants, witnesses, and third parties.
• Review records to assess claim severity and determine reserves.
• Negotiate settlements and coordinate inspections as needed.
• Maintain accurate claim files and respond to inquiries.

Skills

Customer service

Communication

Investigative thinking

Time management

Education

High school diploma or GED

Tools

Claims systems

Job description

Description

Join a hands-on, milestone-driven Claims Apprenticeship designed to prepare you for a career in casualty claims. Over 6–12 months, you’ll complete a flexible, goal-based program combining classroom training, on-the‑job assignments, one‑on‑one mentoring, and real claim work. Successful completion prepares you to move into a Claims Resolution Specialist role or other claims opportunities.

Program highlights

• Duration: 6–12 months (flexible, hybrid, based on milestone completion)
• Schedule: Part‑time or full‑time options; progress is milestone‑based so participants can advance as they demonstrate competency
• Training: Comprehensive classroom and practical training, job shadowing and one‑on‑one mentoring
• Compensation: Competitive paid apprenticeship and eligibility for company benefits as applicable
• Career path: Clear progression to Claims Specialist roles and support for licensing and development

What you’ll do (Key responsibilities)

• Manage, investigate, and resolve assigned claims within established authority levels. Including but not limited to Auto Accidents
• Gather information from policyholders, claimants, witnesses, and third parties (appraisers, medical providers, repair shops) to evaluate coverage, liability, and damages
• Review medical records, police reports, and other documentation to assess claim severity and determine appropriate reserves
• Negotiate settlements with claimants and attorneys; arrange expert inspections and coordinate ancillary resources as needed
• Identify suspicious claims and refer to Special Investigations Unit (SIU); identify third party subrogation opportunities
• Maintain accurate and timely claim files, status reports, and documentation in claims systems
• Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim.

Training & support

• Licensing Training (state adjuster licensing requirement assistance where applicable)
• Structured curriculum combining technical skills (coverage analysis, state tort basics, reserving, evaluation, negotiation) and soft skills (communication, empathy, customer service)
• One‑on‑one mentoring from experienced claims professionals and regular milestone assessments with trainer and coach support
• Hands‑on scenario‑based exercises in and exposure to leadership and cross‑functional teams
• Continuous learning journey provided for enhancing Casualty skills

What we offer

• Paid apprenticeship with competitive compensation
• Mentorship, career development, and individualized mobility plans
• Support for licensing and tuition reimbursement for approved educational needs
• Access to health and wellness benefits (as applicable), and paid leave
• Opportunity to convert to a full‑time Claims Resolution Specialist or other roles upon successful completion

How the milestone‑based progression works

• You’ll advance by completing a sequence of competency milestones (knowledge assessments, demonstrated task performance, quality reviews) rather than strict calendar time
• Typical milestones include coverage & liability evaluations, reserves setting, independent file management, negotiation simulations, and compliance/ethics checkpoints
• The program is flexible: apprentices who demonstrate competency early can complete the program in ~6 months; others may take up to 12 months to meet all milestones

Equal opportunity statement

We are committed to creating a diverse and inclusive workplace and encourage applicants of all backgrounds to apply. Reasonable accommodations are available upon request during the selection process.

Qualifications

• High school diploma or GED required (no bachelor’s degree required)
• 0–2 years of professional experience; customer service, legal, medical, or investigative experience a plus
• Strong written and verbal communication skills; ability to present information clearly, concisely, and professionally with appropriate empathy
• Solid analytical, investigative, negotiation, and time‑management skills
• Detail-oriented and able to thrive in a fast‑paced, customer‑focused environment
• Demonstrates change resiliency and a growth mindset by adapting quickly to shifting claim priorities, seeking feedback, and proactively pursuing learning opportunities to improve processes and outcomes.
• Permanent authorization to work in the United States and ability to obtain required state licensing where applicable
• Comfortable using standard office software and learning claims management systems

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well‑being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco