US-Pro

Apple; Minneapolis (MN); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Product discounts and services

Tuition reimbursement

Stock purchase program

Job summary

Apple Retail in Minneapolis, MN is seeking an Apple Pro to provide expert, personalized sales and service. You will leverage knowledge of Apple products and services—and even competitors’ options—to build owner loyalty through customer interactions in a fast-paced store environment.

You will stay current with Apple offerings and Product Zone processes, mentor teammates, and contribute to an inclusive work culture while maintaining accuracy and delivering exceptional service.

Qualifications

• Experience in retail or sales environments.
• Ability to explain product features and options.
• Strong customer-service mindset.

Responsibilities

• Demonstrate, sustain, and lead top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Be knowledgeable about and proactively stay up to date on Apple’s offerings and Product Zone sales processes, and on technology and consumer trends at Apple and in the broader market.
• Mentor others throughout the store on Apple’s products and services, purchase options, and current and emerging technology outside of Apple, making sure leaders and team members are kept up to date to deliver excellent customer service.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Retail sales

Knowledge of Apple products

Customer service

Communication

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Pro, you’re the most knowledgeable and effective salesperson in the store. You offer customized solutions by leveraging your breadth of expertise — both of Apple products and services, as well as Apple’s competitors — to create owners and build brand loyalty through each customer interaction. You help drive knowledge of technology and mentor the store team. A Pro helps to grow Apple’s business community and is highly skilled at presenting effective business solutions.

Description

Demonstrate, sustain, and lead top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Be knowledgeable about and proactively stay up to date on Apple’s offerings and Product Zone sales processes, and on technology and consumer trends at Apple and in the broader market.

Mentor others throughout the store on Apple’s products and services, purchase options, and current and emerging technology outside of Apple, making sure leaders and team members are kept up to date to deliver excellent customer service.

Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:


• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.


• Have experience in retail or sales, or related work experience.

Preferred Qualifications

• You can:


• Demonstrate knowledge of Apple products and services.


• Show a track record of producing outstanding sales and customer experience results in a retail, sales, or similar role.


• Personalize and effectively communicate solutions based on customer needs.


• Solve customer concerns through care, learning, and presentation skills.


• Work in a fast-paced environment, often supporting multiple customers at the same time.


• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.


• Support and educate the broader team by sharing knowledge, experiences, and insights.


• Collaborate and motivate across the store and among key partners to achieve individual and overall team goals.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $28.41 and $39.47/hr, and your base pay will depend on your skills, qualifications, experience, and location.

• Comprehensive medical and dental coverage


• retirement benefits


• a range of discounted products and free services


• for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition


• discretionary bonuses or commission payments as well as relocation

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.

Role Number: 200669500-2939