US Patriot Retail Sales Associate

US PATRIOT LLC; Fort Drum (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company contribution

Flexible benefits

Job summary

US Patriot Tactical is seeking a Retail Sales Associate to greet customers, answer product questions, and help find the right gear. You will handle sales transactions, upsell items, and keep displays inviting across our store locations. Training is provided and adaptability to a busy environment is important.

Join a team that supports soldiers and airmen, offering competitive pay and benefits. This role requires standing for long periods and the ability to lift up to 50 pounds, with a flexible

Qualifications

• Friendly, outgoing and helpful demeanor.
• Previous retail or customer service experience is a plus; training provided.

Responsibilities

• Greet customers promptly and respond to needs.
• Answer questions on price, quality, fabric type, specifications, and usability of merchandise.
• Upsell and recommend add-on items to enhance orders.
• Set up advertising displays and arrange merchandise to promote sales.
• Replenish merchandise and monitor floor stock for availability.
• Maintain a clean and orderly store at all times.
• Complete paperwork accurately and efficiently.
• Provide information regarding contracts and products.
• Handle irate customers professionally.
• Assist with product questions over the phone.
• Collaborate with the retail team to meet customer needs with accuracy.

Skills

Friendly demeanor

Customer service

High-pressure work

Stand for shift

Heavy merchandise handling

Flexible scheduling

Education

High School diploma or GED

Job description

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Starting Rate: $17.75/hour

About US PATRIOT

Are you ready for a career with one of the nation's top retailers of military and law enforcement tactical gear?

At U.S. Patriot Tactical, you can make a positive difference for the country's military and law enforcement personnel by providing high-quality, reliable products.

With more than seventy locations throughout the USA, South Korea, and Japan, you will be part of a diverse workforce engaged in providing exceptional retail service and knowledge to the wide range of customers we serve.

US Patriot is seeking a Sales Associate to match soldiers and airmen to the best brands in the business, including Nike, Oakley, and Under Armour. We have over 105 retail locations and multiple web portals to meet our customers’ tactical gear needs.

As a Retail Sales Associate in a US Patriot/GALLS store, you can expect to provide exceptional customer service to our soldiers and airmen. You will engage with our customers on the sales floor, handle sales transactions, answer product inquiries, and assist customers in choosing the appropriate products to fulfill their needs.

WHAT YOU WILL DO

• Greet every customer promptly and in a timely manner, and be alert and responsive to all customer needs
• Answer customers’ inquiries to include questions on price, quality, fabric type, specifications, and usability of merchandise
• Upsell customers on other products and recommend add‑on items to enhance the customer’s order
• Set up advertising displays and folds, and arrange merchandise to promote sales
• Replenish merchandise and participate in the monitoring of floor stock to ensure appropriate inventory is available for customers
• Completes necessary housekeeping to present a clean and orderly store at all times
• Complete all paperwork accurately and efficiently
• Provides information regarding contract specifications and products associated with the contract
• Handle irate customers in a professional, courteous manner
• Assist with answering product questions and providing information over the phone
• Communicates and works closely within and outside the retail department to ensure customer needs are met with 100% accuracy
• Adhere to the company’s mission, policies, procedures, and practices

WHAT YOU WILL BRING

• High School diploma or GED
• Friendly, outgoing, and helpful demeanor
• Previous retail or customer service experience is a plus We will train
• Must be able to work with a minimum amount of supervision in high‑pressure situations
• Ability to stand for the entire shift
• Ability to handle merchandise throughout the store up to 50 pounds
• Ability to work flexible shift hours, 7 days a week

WHAT YOU SEND OUR WAY

• Your resume, highlighting your education, experience, and skills

WHAT WE OFFER

• Excellent medical/dental and vision coverage—Eligible 1st day of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest