US-Genius Admin

Apple Inc.; Boise (ID); On-site; USD 42,000 - 60,000; Full time

Job summary

Apple Inc. is seeking a Genius Admin to coordinate all end-to-end repair operations and support the Genius Bar team. This role manages the Repair Room, assists with customer intake and pickup, and ensures smooth workflow and inventory in partnership with the Operations team.

The ideal candidate has retail or sales experience, strong communication, and the ability to multitask in a high-demand environment while upholding Apple’s standards of service and inclusivity.

Qualifications

• Experience in retail or sales, or related work experience.
• Availability to work nights, weekends and holidays.
• Strong communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Coordinate repair workflow and manage Repair Room.
• Assist with customer repair intake and pickup process.
• Provide excellent service by understanding customer needs.
• Collaborate with Genius Bar team to meet demand.
• Maintain inventory and orders with Operations.

Skills

Retail experience

Customer service

Effective communication

Team collaboration

Problem solving

Adaptability

Physical stamina

Apple product knowledge

Tools

Apple product knowledge

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Genius Admin, you're a service coordinator for all customer repairs, whether it's a quick repair or a more involved procedure, and you manage customer expectations. Additionally, you coordinate an efficient repair workflow and organize the Repair Room, helping our Genius Bar team provide world-class service for our customers.

Description

Plan and coordinate all end-to-end operational activities supporting the completion of repairs, including managing and tracking inventory and orders in partnership with the Operations team.Assist with customer service issues including the customer repair intake process, support in finding appropriate solutions, and managing the customer pickup process for all completed repairs.Provide peer feedback based on observations on the floor and in the Repair Room.Complete repair tasks as needed to support the Genius Bar team and customer demand. Understand the processes involved in troubleshooting, diagnosing, and resolving technical problems for all of our products.Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.

Preferred Qualifications

• Communicate effectively and tailor your communication style to different audiences.
• Orchestrate multiple activities to accomplish a goal through planning, organization, and prioritization, both independently and with a team.
• Apply an action-oriented mindset and sense of motivation to do what's best for the customer and Apple, often anticipating challenges and providing potential solutions.
• Be curious and open to learning from others and helping each other grow.
• Demonstrate relevant technical expertise of Apple products and services.
• Work in a fast-paced environment and make decisions quickly, sometimes under tight deadlines and pressure.
• Draw from experience of successfully working in a team environment, demonstrating shared responsibility and accountability with other team members.
• Frequently handle, lift, and move merchandise safely.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple's workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.