US Account Operations Director

CBRE; San Jose (CA); On-site; USD 200,000 - 225,000; Full time

Benefits offered by this job

401(K)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

CBRE is seeking a US Account Operations Director in San Jose to lead client-facing operations for a global data storage and technology leader. You will drive operational strategy, governance, KPI performance, and continuous improvement while partnering with senior stakeholders across regions.

This role emphasizes leadership, mentoring, and standardized processes to elevate service delivery and efficiency. A strong background in staffing, performance management, and cross-functional collaboration

Qualifications

• Bachelor's Degree preferred with 8-12 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated information and convey performance expectations.

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching.
• Coordinate and manage the team’s daily activities, establish work schedules, assign tasks, and cross-train staff.
• Assist with executing operational strategies to ensure efficient operations for a small market area.
• Act as a key business partner to implement initiatives and start process improvements.
• Develop and implement strategies to optimize operational performance and support the business.
• Manage client services support activities to drive productivity of client-facing professionals.
• Direct regional business operations activities and build partnerships with internal departments.
• Lead with CBRE RISE values and negotiate with external partners to align on goals.
• Identify and solve complex operational and organizational problems leveraging resources.

Skills

Leadership

Staffing & Development

Performance Management

Stakeholder Management

Change Agility

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

About the Role:

Join CBRE as a US Account Operations Director and play a critical leadership role supporting a global leader in data storage and technology innovation from its flagship San Jose campus.

In this highly visible position, you'll serve as a trusted advisor to senior client stakeholders, driving operational strategy, governance, KPI performance, and continuous improvement initiatives across the account. You'll lead global reporting efforts, facilitate executive-level Quarterly Business Reviews, identify cost-saving opportunities, and implement standardized processes that enhance efficiency and elevate service delivery.

We're looking for a decisive, business-minded leader who thrives in a client-facing environment, enjoys solving complex challenges, and can influence stakeholders at all levels. This is an exceptional opportunity to make a measurable impact, lead high-performing teams, and help shape the future of operations for a world-class technology organization.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team’s daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Assist with executing operational strategies, ensuring efficient and effective operations for a small market area.
• Act as a key business partner to put in place initiatives and start process improvements.
• Partner with local and regional senior management to develop and implement strategies that optimize operational performance and support the business.
• Manage client services support activities to drive the productivity of client-facing professionals.
• Direct the business operations activities regionally. Develop partnerships with internal departments management.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.
• Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Account Operations Director position is $200,000 annually and the maximum salary $225,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits:

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affnitive Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)