URM Case Manager

Upbring; Richardson (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive PTO & paid holidays

Health, dental, vision insurance &

403(b) Plan

Employee Assistance Program

Discounted Gym Memberships

Job summary

Upbring is seeking an Unaccompanied Refugee Minor (URM) Case Manager to provide comprehensive case management and supportive services for children in foster care and URM programs. You will liaise with referring agencies, maintain licensing, state, and federal standards, and support rapid self-sufficiency for refugees in the state.

The role requires a Bachelor’s in Social Work or related field, 3+ years of experience, and bilingual English/Spanish. Travel up to 40% may be required.

Qualifications

• Bachelor’s degree in Social Work, Human Services, or closely related field.
• Three years of relevant experience.
• Bilingual in English and Spanish (Based on service area).
• Must be 21 years of age or older per licensing requirements.
• Must be willing to work evenings and Saturdays as scheduled.
• Ability to establish rapport, trust, and boundaries with children, parents, and families.
• Strong interpersonal skills with the ability to interact with diverse groups of people.
• The ability to apply compassion and empathy, while dealing with stressful and difficult situations.
• The ability to work independently and collaboratively within a group.
• Strong organizational and time‑management skills with the ability to manage a heavy caseload and meet deadlines.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent written and verbal communication skills.

Responsibilities

• Provide case management services to URM and foster families and URM in accordance with licensing standards, contract agreements, agency and CARF standards, and funding requirements.
• Conduct monthly home visits for assigned caseload to assess URM’s mental, emotional, and social well‑being.
• Create, update, and maintain accurate URM case files and records with information pertaining to child’s medical history, treatment plans, and observations; chart in UC case files/records per policy.
• Complete case notes and ensure all case files and documentation are completed accurately and in a timely manner; maintain case logs for all assigned URM.
• Provide on‑call services on rotation and during high influx periods with URM admissions and sponsor/foster family needs.
• Work closely with management and the team to ensure case management and program services support Agency objectives.
• Work closely with service professionals, court officials, parents and families, clinical staff, and service providers to develop, manage, and evaluate URM needs.
• Respond to URM and foster parents and families regarding needs and concerns with compassion and empathy in a timely manner.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Strong interpersonal skills

Time management

Communication skills

Independent & collaborative

Education

Bachelor’s degree in Social Work or related field

Master’s degree in Social Work or related field

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Overview

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant‑leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head‑on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

Your Mission in Action

An Unaccompanied Refugee Minor (URM) Case Manager is responsible for providing case management and supportive services to children and youth in foster care and foster families, referred to the URM program. The position is to act as a liaison between the referring agency functioning effectively with moderate supervision following agency standards, state, and federal regulatory requirements. The mission of the Upbring Unaccompanied Refugee Minor (URM) Program is to promote effective resettlement and rapid self‑sufficiency for refugees in the state.

Responsibilities

• Provide case management services and support to foster care parents and families and URM in accordance with licensing standards, contract agreements, agency and CARF standards, and funding requirements
• Conduct monthly home visits for assigned caseload to assess URM’s mental, emotional, and social well‑being. Additional visits may be required if applicable
• Create, update, and maintain accurate and up to date URM case files and records with information pertaining to child’s medical history, treatment plans, and observations; chart all pertinent information in the UC case files/records in accordance with Agency policy and licensing standards
• Complete case notes and ensure all case files and documentation are completed accurately and in a timely manner; maintain case logs for all assigned URM
• Provide on‑call services on rotation and during period of high influx with URM admissions and sponsor/foster family needs
• Work closely with management and the team to ensure case management and program services are effectively and efficiently supporting Agency objectives and program purpose
• Work closely with service professionals, court officials, parents and families, clinical staff, and service providers to develop, manage, and evaluate URM needs
• Respond to URM and foster parents and families regarding needs and concerns with compassion and empathy in a timely manner
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor’s degree in Social Work, Human Services, or closely related field
• Three (3) years’ relevant experience
• Bilingual in English and Spanish (Based on service area and service population)
• Must be 21 years of age or older per licensing requirements
• Must be willing to work evenings and Saturdays as scheduled
• Ability to establish rapport, trust, and boundaries with children, parents, and families
• Strong interpersonal skills with the ability to interact with diverse groups of people
• The ability to apply compassion and empathy, while dealing with stressful and difficult situations
• The ability to work independently and collaboratively within a group
• Strong organizational and time‑management skills with the ability to manage a heavy caseload and meet deadlines
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent written and verbal communication skills

Preferred Qualifications

• Master’s degree in Social Work, Human Services, or closely related field.
• Five (5) years’ relevant experience

Travel

• This position may be required to travel up to 40%

Perks at Upbring

• Competitive PTO & paid holidays
• Health, dental, vision insurance & more
• 403(b) Plan
• Employee Assistance Program
• Discounted Gym Memberships

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for long periods of time
• Position works in a child facility and has constant exposure to children
• Position requires frequent standing, walking and time in units/cottages which are areas where children reside
• Lift, push, pull, move up to 50lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.