URGENTLY HIRING: Technical Service Chemist

Actalent; Columbus (OH); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

401k

STD

LTD

Medical

Dental

Vision

On-site Fitness Facility

Job summary

Actalent is seeking a Technical Service Chemist in Columbus, OH to lead a team of Technical Service Representatives and serve as the primary technical expert for customers and internal stakeholders. You will drive product performance analyses, support sales, and deliver compelling technical presentations in a dynamic environment.

The role emphasizes standardizing testing, documentation, and cross-functional collaboration to enable growth and long-term strategy.

Qualifications

• Bachelor's degree in a related scientific discipline.
• Strong technical background in polymer chemistry, adhesives, coatings, sealants, resins, or related materials.
• Experience supporting customers through technical service, applications support, product troubleshooting, or similar customer-facing technical functions.
• Ability to clearly communicate complex technical concepts to technical and non-technical audiences.
• Demonstrated leadership, collaboration, and relationship-building skills.
• 510+ years of relevant industry experience in chemistry, polymers, or related materials-focused fields.

Responsibilities

• Lead, coach, and mentor a team of Technical Service Representatives, providing ongoing performance management and professional development.
• Serve as a primary technical expert for customers, distributors, and internal teams on product performance, applications, troubleshooting, and specifications.
• Support sales and marketing efforts by conducting customer visits, delivering technical presentations, performing product demonstrations, and participating in training programs and industry trade shows.
• Evaluate customer needs, market trends, and business objectives to identify, prioritize, and implement technical service initiatives and projects.
• Partner cross-functionally with R&D, Manufacturing, Quality, Customer Service, Supply Chain, and Sales to ensure effective technical support for existing and new products.
• Develop and maintain standardized testing methods, technical documentation, operating procedures, and product specifications to ensure consistency and quality.
• Drive continuous improvement in technical service processes, laboratory practices, and customer support capabilities.
• Manage departmental objectives, including resource planning, performance metrics, and budget-related activities.
• Facilitate clear and timely communication between technical and commercial teams to ensure accurate dissemination of product information.
• Support strategic planning initiatives and contribute to long-term business growth through informed technical insights and recommendations.

Skills

Team leadership

Technical service

Customer engagement

Presentation skills

Communication

Polymer/chemistry knowledge

Education

Bachelor's degree in Chemistry, Polymer Science, Materials Science, Chemical Engineering

Job description

Job Description

The Technical Service Chemist leads and develops a team of Technical Service Representatives while serving as a key technical expert for customers, distributors, and internal stakeholders. This role focuses on providing advanced technical support on product performance, applications, troubleshooting, and specifications, and plays a central part in supporting sales and marketing through customer engagement, technical presentations, and industry events. The position drives technical service initiatives, standardizes testing and documentation, and partners closely with cross‑functional teams to support existing and new products, contributing directly to strategic planning and long‑term business growth.

Responsibilities

• Lead, coach, and mentor a team of Technical Service Representatives, providing ongoing performance management and professional development.
• Serve as a primary technical expert for customers, distributors, and internal teams on product performance, applications, troubleshooting, and specifications.
• Support sales and marketing efforts by conducting customer visits, delivering technical presentations, performing product demonstrations, and participating in training programs and industry trade shows.
• Evaluate customer needs, market trends, and business objectives to identify, prioritize, and implement technical service initiatives and projects.
• Partner cross‑functionally with R&D, Manufacturing, Quality, Customer Service, Supply Chain, and Sales to ensure effective technical support for existing and new products.
• Develop and maintain standardized testing methods, technical documentation, operating procedures, and product specifications to ensure consistency and quality.
• Drive continuous improvement in technical service processes, laboratory practices, and customer support capabilities.
• Manage departmental objectives, including resource planning, performance metrics, and budget‑related activities.
• Facilitate clear and timely communication between technical and commercial teams to ensure accurate dissemination of product information.
• Support strategic planning initiatives and contribute to long‑term business growth through informed technical insights and recommendations.

Essential Skills

• Bachelor's degree in Chemistry, Polymer Science, Materials Science, Chemical Engineering, or a related scientific discipline.
• Strong technical BG in polymer chemistry, adhesives, coatings, sealants, resins, or related materials.
• Experience supporting customers through technical service, applications support, product troubleshooting, or similar customer‑facing technical functions.
• Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences.
• Demonstrated leadership, collaboration, and relationship‑building skills.
• 510+ years of relevant industry experience in chemistry, polymers, or related materials‑focused fields.

Additional Skills & Qualifications

• Previous experience leading or mentoring technical teams in a laboratory or customer‑facing environment.
• Experience supporting construction, industrial, manufacturing, or specialty chemical products.
• Experience conducting technical training sessions, product demonstrations, and trade show presentations.
• BG in analytical chemistry and polymer‑related applications.
• Strong presentation skills and comfort engaging with customers and stakeholders at industry events.

Work Environment

This is an onsite role based in Columbus, OH, working in a professional technical and commercial environment that involves regular interaction with laboratory, manufacturing, and office settings. The position requires approximately 10–15% travel for customer visits, trade shows, and industry events. The work involves close collaboration with cross‑functional teams and may include time in laboratory spaces performing or reviewing testing and technical evaluations, as well as time in office settings preparing documentation, presentations, and reports. Standard professional attire is expected, with appropriate safety gear used as required in laboratory or manufacturing areas.

Job Type & Location

This is a Permanent position based out of Columbus, OH.

Pay and Benefits

The pay range for this position is $110000.00 - $160000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

• 401k
• STD
• LTD
• Medical
• Dental
• Vision
• On‑site Fitness Facility
• etc.

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a fully onsite position in Columbus, OH.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News‑Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.