URGENT HIRE!! Personal Care Attendant

Live Well Home Care; Barre (VT); On-site; USD 42,000 - 63,000; Full time

Job summary

Live Well Home Care is seeking a Field Supervisor to conduct client assessments and supervise care teams in the Barre, VT area. The role includes detailing service scope, supervising visits, and documenting client correspondence.

The position oversees the north region of Vermont and requires strong communication, organization, and scheduling abilities to ensure high-quality in-home care delivery.

Qualifications

• Strong communication skills and customer focus.
• Ability to coordinate multiple caseloads and schedules.
• Experience documenting client interactions and outcomes.
• Proficiency with standard office software and data entry.

Responsibilities

• Conduct assessments for new clients and supervise existing clients.
• Open cases with clients, ensuring docs are collected.
• Assess client needs and home environments.
• Review caregiver performance and care quality.
• Schedule qualified PCAs for approved hours.
• Monitor EVV timekeeping and attendance.
• Maintain client and personnel records accurately.
• Communicate with clients regularly to ensure satisfaction.

Skills

Excellent verbal and written comms

Interpersonal skills

Organizational skills

Time management

Analytical/problem-solving

Prioritization

Ability to work in high-paced env

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

Field Supervisor is responsible for conducting assessments to new clients and supervisory for existing clients. This includes detailing their scope of service, performing supervisory visits and assessments, providing detailed reports of all client correspondence. This position will oversee the north region of Vermont.

Duties/Responsibilities:

• Calls new clients to set up home visits.
• Opens cases with clients, including confirming proper documentation and information is obtained.
• Assess clients' situation and environment.
• Reviews and assesses the quality of care performed by the caregivers.
• Conducts follow-up visits as needed or requested.
• Documents all visits and communication with clients and caregivers.
• Conducts client surveys every 3-4 months for home visits.
• Distributes necessary supplies to caregivers/clients as needed.
• Responsible for scheduling qualified PCA's to work all authorized hours according to each client's Service Plan.
• Provide verbal and/or face to face attendant orientations
• Complete daily monitoring of all attendant timekeeping through EVV, including monitoring for missed or late shifts, ensuring all hours are worked, and tracking for mileage, overtime, and travel time.
• Maintaining an authorization / utilization percentage of 95% or greater
• Maintain compliance for all client charts by filing all forms timely and maintaining stacking order
• Maintain compliance for all personnel files by filing all forms timely and maintaining stacking order
• Ensure all communication with clients is documented in the Electronical Medical Record and filed accordingly in the client file
• Maintain regular communication with clients and attendants to ensure satisfaction with service delivery
• Coordinate with Branch Manager to provide documentation for client and employee incidents and complaints
• Assist with Client Admissions and Supervisory Visits when requested by Branch Manager
• Attend daily and weekly meetings, including stand up/stand down, authorization/utilization review, and HR and Compliance Updates with Branch Manager
• Assist with recruiting, hiring, and orienting new attendants
• Provide new attendants with access and support for the online training platform
• Provide ongoing training and coaching to attendants when needed
• Complete timely annual performance evaluations for all attendants
• Completes other assignments as requested and assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.