Urgent Care Veterinary Shift Lead

UrgentVet, Inc; New Britain (CT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Care Plan

401k Match

Paid PTO

Parental Leave

Disability Coverage

Discounted Veterinary Care

Scrub allowance

Job summary

UrgentVet Hospitals in New Britain, CT, is seeking an energetic individual to join our team. This role supports veterinary care operations, assists in managing scheduling, and ensures top-notch client experiences in a fast-paced, paperless clinic environment.

Ideal candidates have at least two years in healthcare or veterinary settings, with a medical terminology background, and prefer an associates degree or veterinary tech certification. Flexibility for evenings and weekends is required.

Qualifications

• Two years of experience in healthcare, veterinary profession, or service-type industry.
• Medical background with medical terminology training.
• Associate degree or veterinary technician certification/licensure preferred.
• Six months of prior experience in a management position strongly preferred.
• Animal handling experience including patient restraint, sample collection, and monitoring.
• Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation.

Responsibilities

• Support Practice Manager in hospital labor management and scheduling.
• Foster an environment delivering quality, efficient veterinary care.
• Ensure effective communication between staff, clients, hospital leadership, and the Support Center.
• Assign cases to veterinary assistants and resolve bottlenecks in medical operations.
• Training and mentoring new paraprofessional staff, addressing equipment issues, and contributing to inventory management.

Skills

Veterinary experience

Customer service

Medical terminology

Team management

Animal handling

Education

Associate degree or veterinary technician certification

Job description

Description

UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after‑hours care for canine and feline patients without the additional expense of emergency clinic fees. Our hospitals offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud‑based EMR, digital x‑ray, and a full suite of IDEXX in-house lab equipment.

Department

UrgentVet Hospitals

Location

UrgentVet - New Britain

Ideal Candidate

• Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi‑task in a hands‑on environment
• Energetic people‑and‑pet person with excellent work ethic and social and organizational skills
• Willing to work flexible hours including evenings, weekends, and holidays
• Prior customer service experience
• Prior experience working with animals in a hospital setting
• Supporting the Practice Manager in hospital labor management, including adjusting team schedules.
• Helping to create an environment for delivering quality, efficient, and effective veterinary care while fostering a positive and engaging team environment.
• Ensuring effective communication between staff, clients, hospital leadership, and the Support Center.
• Assigning cases to veterinary assistants and ensure clarity of responsibilities and identifying and resolving bottlenecks in medical operations.
• Assisting with client resolution decisions, invoice adjustments, and client experience exceptions.
• Training and mentoring new paraprofessional staff.
• Addressing broken equipment issues and assist in inventory management.
• Performing other duties as assigned.
• Must be able to lift 40 lbs
• This position requires regular on‑site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in‑person attendance is necessary to support patient care, respond to time‑sensitive needs, collaborate with clinical teams, and maintain the safety and well‑being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws

Skills, Knowledge, & Expertise

• Two years of experience in healthcare, veterinary profession, or service‑type industry required.
• Medical background with medical terminology training required.
• Associate degree or veterinary technician certification/licensure preferred.
• Six months of prior experience in a management position strongly preferred.
• Animal handling experience including patient restraint, sample collection, and monitoring
• Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation

Benefits

• Health Care Plan (Medical, Dental & Vision Options)
• 401k Match
• Generous paid time off (PTO)
• Paid Parental Leave + Paid Maternity Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance
• Hands‑on and E‑training
• Professional growth opportunities
• Tuition assistance for prospective Veterinary Technician Students
• Tuition reimbursement for Credentialed/Registered Veterinary Technicians