Urgent Care Veterinary Practice Manager

UrgentVet; Yardley (Bucks County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Career advancement opportunities

Tuition assistance for students

Health Care Plan

401(k) Match

Generous paid time off

Paid Parental Leave

Discounted Veterinary Care

Job summary

A veterinary care provider is looking for a Practice Manager to oversee its Yardley location. This role is crucial for ensuring the efficient delivery of after-hours veterinary care and requires strong leadership and communication skills. The ideal candidate will have experience in veterinary medicine and management, emotional intelligence, and the ability to foster a positive workplace culture. This position includes responsibilities such as advocating for patients and engaging with the community, with opportunities for career advancement and benefits like health care and paid time off.

Qualifications

• Experience in veterinary medicine required.
• Ability to lead a team and manage operations effectively.
• Strong emotional intelligence is crucial.

Responsibilities

• Oversee daily operations for efficient acute care delivery.
• Advocate for patients and ensure quality pet care.
• Foster a safe and inclusive work environment.

Skills

Emotional Intelligence

Communication

Leadership

Team Management

Conflict Resolution

Critical Thinking

Education

Experience in veterinary medicine

Prior management experience

Job description

Are you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations? UrgentVet is seeking a dynamic Practice Manager to lead our practice team and drive exceptional veterinary care.

Department

UrgentVet Hospitals

Location

UrgentVet - Newtown

About UrgentVet

UrgentVet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our mission is to provide timely assistance to people and their cherished pets when they need it most. We offer after‑hours care for canine and feline patients without the additional expense of an emergency clinic, using cloud‑based EMR, digital x‑ray, and an in‑house lab.

About the Position

The Practice Manager is pivotal in the hospital team, overseeing day‑to‑day operations to ensure efficient after‑hours acute care delivery while fostering a positive work culture.

Preferred applicants have experience in veterinary medicine, people management, and are comfortable working alongside veterinarians.

Position Responsibilities

• Patient Advocacy: Be the advocate for patients and uphold a "Pet‑First, Client‑First" philosophy. Ensure a compassionate and client‑centric approach to pet care.
• Community Engagement and Brand Ambassadorship: Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care.
• Inclusive Workplace Culture: Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.

Position Details

• Reports to the Regional Director of Operations, UrgentVet
• Typically scheduled 40‑45 hours/week; longer hours may be required due to the veterinary profession
• Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS). Working hours: 3‑11 pm weekdays, 10 am‑8 pm weekends

Skills, Knowledge, and Expertise

Emotional Intelligence and Communication

• Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team
• Excellent communication skills, with emphasis on active listening and timely follow‑up
• High level of self‑awareness, with a willingness to receive feedback and continuously improve
• Skilled in de‑escalation and conflict resolution techniques
• Negotiation and persuasion skills, with the ability to influence outcomes and build consensus

Leadership and Team Management

• Innate leadership skills, including humility, vision, and the ability to take calculated risks
• Confidence in decision‑making and ability to inspire and motivate others
• Proven track record of being trustworthy, reliable, and maintaining confidentiality
• Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams
• Teachable mindset, with a strong desire and ability to learn new concepts and skills
• Demonstrated accountability for actions and outcomes, with a proactive approach to problem‑solving
• Team awareness, with a focus on fostering collaboration and inclusivity
• Ability to inspire and motivate team members to achieve goals and overcome challenges
• Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement
• Proficiency in delegating tasks and leveraging team members’ strengths
• Capacity for immediate course correction in response to changing circumstances
• Commitment to collaboration and fostering a positive team environment
• Professionalism in all interactions, both internal and external

Operational Expertise and Business Acumen

• Specific knowledge of veterinary practice operations and industry standards
• Critical thinking skills, with the ability to analyze situations and make sound decisions
• Flexibility to adapt to changing circumstances and priorities
• Effective time management skills, with the ability to prioritize tasks and meet deadlines
• Proactive approach to identifying and addressing issues before they escalate
• Strong business acumen, with an understanding of financial management principles and practice growth strategies

Benefits

• Opportunity for career advancement as UrgentVet expands clinic locations throughout the country
• Tuition assistance for prospective Veterinary Technician students
• Tuition reimbursement for Credentialed/Registered Veterinary Technicians
• Impact in your community while tackling diverse tasks and helping animals with a great team of people
• Health Care Plan (Medical, Dental & Vision options)
• 401(k) Match
• Generous paid time off (PTO)
• Paid Parental Leave & Paid Maternity Leave
• One work/life balance day off
• Short‑term and long‑term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance
• Hands‑on and e‑training
• Professional growth opportunities
• Bonus potential based on performance