Urgent Care Veterinary Practice Manager

UrgentVet; Springfield (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision options)

401(k) match

Generous paid time off (PTO)

Tuition assistance and reimbursement

Bonus potential based on performance

Job summary

UrgentVet is looking for an experienced Veterinary Practice Manager to lead our practice team in Springfield, Massachusetts. This role emphasizes patient advocacy and community engagement while fostering an inclusive workplace culture.

The position provides an opportunity for career advancement in a supportive environment and involves managing a team dedicated to exceptional veterinary service.

Qualifications

• Strong emotional intelligence and empathy.
• Excellent communication skills and active listening.
• Ability to inspire and motivate others.
• Specific knowledge of veterinary practice operations.

Responsibilities

• Lead the practice team and ensure patient advocacy.
• Foster an inclusive workplace culture.
• Manage operational aspects and develop the team.

Skills

Emotional intelligence

Communication skills

Leadership

Team management

Operational knowledge

Job description

Overview

UrgentVet is seeking an experienced Veterinary Practice Manager to lead our practice team in Springfield. The position offers an opportunity to advance a career while contributing to exceptional veterinary care.

About UrgentVet

UrgentVet bridges the gap between general practice and emergency/overnight care, offering after‑hours care for canine and feline patients without additional emergency clinic fees. The organization is redefining urgent veterinary care with a focus on timely, compassionate service and advanced technology such as cloud‑based EMR, digital X‑ray, and in‑house lab equipment.

Position Details

• Patient Advocacy: Be the advocate for patients and uphold a "Pet‑First, Client‑First" philosophy, ensuring a compassionate client‑centric approach to pet care.
• Community Engagement and Brand Ambassadorship: Build collaborative relationships with referring veterinarians and local businesses, positioning UrgentVet as the choice for urgent pet care.
• Inclusive Workplace Culture: Foster a safe, inclusive environment where diversity is celebrated and every team member feels valued.

Additional Details

• Reports to the Regional Director of Operations, UrgentVet.
• Typical schedule is 40‑45 hours per week; longer hours may be required from time to time due to the veterinary profession.
• Work schedule includes nights, weekends, and holidays (no overnight shifts). Work hours are 3‑11 pm on weekdays and 10 am‑8 pm on weekends.

Skills, Knowledge, and Expertise

Emotional Intelligence and Communication

• Strong emotional intelligence and empathy.
• Excellent communication skills with an emphasis on active listening and timely follow‑up.
• High self‑awareness and willingness to receive feedback.
• Skilled in de‑escalation and conflict resolution techniques.
• Negotiation and persuasion skills to influence outcomes and build consensus.

Leadership and Team Management

• Innate leadership capabilities, including humility, vision, and risk awareness.
• Confidence in decision‑making and ability to inspire and motivate others.
• Track record of trustworthiness, reliability, and confidentiality.
• Prior management experience, preferably in veterinary or a related field, focusing on team development.
• Teachable mindset and strong learning agility.
• Demonstrated accountability and proactive problem‑solving.
• Team awareness with a focus on collaboration and inclusivity.
• Ability to motivate team members to achieve goals.
• Strong assessment skills to evaluate performance and identify improvement areas.
• Delegation proficiency and effective use of team strengths.
• Capacity for course correction in response to changing circumstances.
• Commitment to collaboration and a positive team environment.
• Professionalism in all interactions.

Operational Expertise and Business Acumen

• Specific knowledge of veterinary practice operations and industry standards.
• Critical thinking with the ability to analyze situations and make sound decisions.
• Flexibility to adapt to changing priorities.
• Effective time‑management and task prioritization.
• Proactive approach to identifying and addressing issues.
• Strong business acumen, including financial management and practice growth strategies.

Benefits

• Opportunity for career advancement as UrgentVet expands clinic locations nationwide.
• Tuition assistance for prospective Veterinary Technician Students.
• Tuition reimbursement for Credentialed/Registered Veterinary Technicians.
• Impactful community service and a supportive team environment.
• Health Care Plan (Medical, Dental & Vision options).
• 401(k) match.
• Generous paid time off (PTO).
• Six (6) weeks of paid parental leave.
• One (1) Work/Life Balance day off.
• Short‑term and long‑term disability options.
• Supplemental insurance options.
• Discounted Veterinary Care.
• Scrub allowance.
• Hands‑on and e‑training.
• Professional growth opportunities.
• Bonus potential based on performance.