Urgent Care Veterinary Practice Manager

UrgentVet - Mesa; Mesa (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

UrgentVet - Mesa is seeking an experienced Veterinary Practice Manager to lead the UrgentVet - Mesa team and oversee hospital operations, ensuring high-quality after-hours care and a strong client experience.

The role requires people management, veterinary milieu familiarity, and a commitment to a compassionate Pet‑First, Client‑First approach within a fast-paced urgent care setting.

Qualifications

• Strong emotional intelligence and empathy for team and patients.
• Excellent communication with active listening and follow‑up.

Responsibilities

• Oversee day‑to‑day hospital operations and after‑hours care delivery.
• Foster a positive work culture, culture, engagement, and financial stability.

Skills

Emotional intelligence

Communication

Self‑awareness

De‑escalation

Negotiation

Leadership

Decision making

Conflict resolution

Job description

Urgent Care Veterinary Practice Manager

Department: UrgentVet Hospitals

Employment Type: Full Time

Location: UrgentVet - Mesa

Reporting To: Caroline Arias

Description

Are you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations? UrgentVet is seeking a dynamic Practice Manager to lead our practice team. This role presents an exciting opportunity for a skilled professional eager to advance their career and contribute to delivering exceptional veterinary care.

About UrgentVet: UrgentVet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our unwavering mission is to provide timely assistance to people and their cherished pets when they need it most. Urgency is the heartbeat of our organization, and we excel in delivering swift and compassionate care. UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our single doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia, and each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in‑house lab equipment.

About the Position: The Practice Manager is pivotal in the hospital team, overseeing day-to-day operations to ensure efficient after-hours acute care delivery while fostering a positive work culture. As the Practice Manager, your mission is to lead your team and oversee your hospital in harmony with the UrgentVet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability.

Preferred applicants have experience in veterinary medicine, people management, and be comfortable working alongside veterinarians.

Position Details

• Patient Advocacy: Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client-centric approach to pet care.
• Community Engagement and Brand Ambassadorship: Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for UrgentVet within the local community.
• Inclusive Workplace Culture: Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.

Additional Details:

• Reports to the Regional Director of Operations, UrgentVet
• Typically scheduled 40-45 hours/week and, because of the nature of the veterinary profession, longer hours are likely from time to time
• Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS)
  • Work hours are 3-11pm on weekdays and 10am-8pm on weekends
• This position requires regular on‑site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in‑person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well‑being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws

Skills, Knowledge, and Expertise

• Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team
• Excellent communication skills, with emphasis on active listening and timely follow‑up
• High level of self‑awareness, with a willingness to receive feedback and continuously improve
• Skilled in de‑escalation and conflict resolution techniques
• Negotiation and persuasion skills, with the ability to influence outcomes and build consensus
• Innate leadership skills, including humility, vision, and the ability to take calculated risks
• Confidence in decision‑making and ability to inspire and motivate others
• Innate leadership skills, including humility, vision, and the ability to take calculated risks
• Confidence in decision‑making and ability to inspire and motivate others
• Proven track