Urgent Care Veterinary Practice Manager

UrgentVet; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Care Plan

401k Match

Generous paid time off (PTO)

Short-term and long-term disability options

Discounted Veterinary Care

Bonus potential based on performance

Job summary

UrgentVet in Louisville is seeking a Practice Manager to lead their veterinary team, focusing on efficient operations and a positive work culture. The position requires strong emotional intelligence, communication skills, and prior management experience in veterinary medicine. You will oversee day-to-day operations, handle scheduling, and ensure delivery of exceptional veterinary care. Benefits include career advancement opportunities, health care plans, and generous PTO. This is a full-time role with scheduled nights, weekends, and holidays.

Qualifications

• Strong emotional intelligence and communication skills.
• Prior management experience, preferably in veterinary or related field.
• Proficient in decision-making, team motivation, and conflict resolution.

Responsibilities

• Oversee daily operations to ensure efficient after-hours acute care delivery.
• Lead and cultivate a positive work culture.
• Work schedule typically includes nights, weekends, and holidays.

Skills

Emotional Intelligence

Leadership

Communication Skills

Conflict Resolution

Team Management

Business Acumen

Education

Experience in veterinary medicine

Management experience

Job description

Description

Are you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations? UrgentVet is seeking a dynamic Practice Manager to lead our practice team. This role presents an exciting opportunity for a skilled professional eager to advance their career and contribute to delivering exceptional veterinary care.

Department: UrgentVet Hospitals

Location: UrgentVet – Louisville

About UrgentVet

UrgentVet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our unwavering mission is to provide timely assistance to people and their cherished pets when they need it most. Urgency is the heartbeat of our organization, and we excel in delivering swift and compassionate care.

UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our single doctor practices provide care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia, and each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x‑ray, and a full suite of IDEXX in‑house lab equipment.

About the Position

The Practice Manager is pivotal in the hospital team, overseeing day‑to‑day operations to ensure efficient after‑hours acute care delivery while fostering a positive work culture.

As the Practice Manager, your mission is to lead your team and oversee your hospital in harmony with the UrgentVet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability.

Preferred applicants have experience in veterinary medicine, people management, and be comfortable working alongside veterinarians.

Position Details

• Reports to the Regional Director of Operations, UrgentVet
• Typically scheduled 40–45 hours/week with longer hours likely from time to time
• Work schedule includes nights, weekends, and holidays (no overnight shifts). Hours: 3–11 pm weekdays, 10 am–8 pm weekends

Skills, Knowledge, and Expertise

Emotional Intelligence and Communication

• Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team
• Excellent communication skills, with emphasis on active listening and timely follow‑up
• High level of self‑awareness, with willingness to receive feedback and continuously improve
• Skilled in de‑escalation and conflict resolution techniques
• Negotiation and persuasion skills, with the ability to influence outcomes and build consensus

Leadership and Team Management

• Innate leadership skills, including humility, vision, and the ability to take calculated risks
• Confidence in decision‑making and ability to inspire and motivate others
• Proven track record of being trustworthy, reliable, and maintaining confidentiality
• Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams
• Teachable mindset, with a strong desire and ability to learn new concepts and skills
• Demonstrated accountability for actions and outcomes, with a proactive approach to problem‑solving
• Team awareness, with a focus on fostering collaboration and inclusivity
• Ability to inspire and motivate team members to achieve goals and overcome challenges
• Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement
• Proficiency in delegating tasks and leveraging team members' strengths
• Capacity for immediate course correction in response to changing circumstances
• Commitment to collaboration and fostering a positive team environment
• Professionalism in all interactions, both internal and external

Operational Expertise and Business Acumen

• Specific knowledge of veterinary practice operations and industry standards
• Critical thinking skills, with ability to analyze situations and make sound decisions
• Flexibility to adapt to changing circumstances and priorities
• Effective time management skills, with ability to prioritize tasks and meet deadlines
• Proactive approach to identifying and addressing issues before they elevate
• Strong business acumen, with an understanding of financial management principles and practice growth strategies

Benefits

• Opportunity for career advancement as UrgentVet Pet Clinic continues to grow and expand clinic locations throughout the country
• Tuition assistance for prospective Veterinary Technician Students
• Tuition reimbursement for Credentialed/Registered Veterinary Technicians
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and helping animals with a great team of people
• Health Care Plan (Medical, Dental & Vision Options)
• 401k Match
• Generous paid time off (PTO)
• Six (6) weeks of paid Parental Leave
• One (1) Work/Life Balance day off
• Short‑term and long‑term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance
• Hands‑on and E‑training
• Professional growth opportunities
• Bonus potential based on performance